[Hiring] Lead - Trade and Structured Finance Surveyor @Mashreq

Role Description

• Independently conduct Open Account - Supply chain surveys for potential factoring clients in the RBG (Business Banking) division.
• Add value in the debtor/supplier selection and limit setting process based on findings from the survey and due diligence.
• Ensure that any instances of dilution of invoice values are clearly pointed out and risks are identified.
• Make reasoned recommendations on the structure and parameters of factoring facilities after analyzing credit management processes, controls, and collection systems.

Assisting Role

• Seek ad hoc approval from credit.
• Assist fellow surveyors, FTG Product Managers, and Business Banking RMs on structuring complex factoring facilities.
• Effectively overcome client resistance to the survey process.
• Ensure timely action on FCI messages circulated internally.
• Assist Factoring operations/Clients with day-to-day operational queries.
• Train Junior Surveyors/new joiners.

Risk Monitoring Role

• Conduct periodic reviews to assess the viability of continuing factoring facilities.
• Monitor, understand, and escalate risk exceptions using statistical analysis and propose suitable risk mitigants.
• Identify opportunities for improvements in existing offerings and potential for other factoring products.
• Apply for and monitor credit insurance limits/Opinion report where required.

Key Result Areas

• Ensure that a client survey is undertaken as soon as possible after a lead is given, with turnaround times as per SLA or better.
• Identify and document debtor/Supplier risks and invoice dilution instances, recommending facility structures to mitigate these risks.
• Maintain client sensitivities while ensuring the integrity of the survey process.
• Provide industry research reports and peer group analysis.

Operational Work

• Collect and analyze all possible data prior to undertaking surveys.
• Prepare survey reports within the acceptable SLA after the survey is undertaken.
• Keep proper records of all backup papers collected during surveys/reviews.
• Assist in the preparation/updating of MIS on a regular basis.
• Apply for and monitor credit insurance limits/Opinion report.
• Seek ad hoc approval from WRM.
• Seek WRM confirmation on changes approved in the CP compared to proposals and highlight implications or recommend changes if required.
• Send Annexure related to facility documentation and operational mails to the client and respond to related queries.
• Prepare debtor/suppliers addition/deletion letters informing the client about the approved terms.
• Ensure timely action on FCI messages circulated internally.

Operating Environment, Framework and Boundaries, Working Relationships

• Conduct surveys for the RBG group covering various geographies, including GCC countries.
• Render full support to fellow surveyors/RMs/FTG PDG MGR while maintaining independence and integrity of the survey.
• Maintain cordial relationships with clients without diluting the validity of the survey.
• Effectively overcome client resistance to the survey process.

Problem Solving

• Identify and resolve areas of concern during the survey process.
• Provide suggestions/feedback on risk mitigation.
• Suggest corrective measures for improving factoring structure and account conduct.
• Adopt a proactive approach for resolving issues with interdependencies.
• Resolve customer complaints related to operational issues.

Decision Making Authority & Responsibility

• Independently make recommendations on factoring facilities and structure based on survey findings without marketing influence.
• Comment on account conduct/behavior of clients and make suggestions to Prod MGR/RM.