[Hiring] Junior Loan Administrator @Emapta

Role Description

Unlock opportunities in Australia's thriving mortgage and lending industry as a Junior Loan Administrator, where your expertise supports brokers, strengthens lending operations, and improves customer outcomes. Every contribution helps drive efficient financing decisions across a trusted national network.

Qualifications

• 1 to 2 years of experience in residential lending
• At least 1 year of administrative support experience in the Australian mortgage industry, including credit management
• Hands-on experience with loan lodgement processes
• Proficiency in ApplyOnline, CoreLogic, and Microsoft Excel
• Strong understanding of lending terminology, policies, and regulations
• Strong problem-solving and troubleshooting skills
• Excellent written and verbal communication skills
• Strong attention to detail
• Strong organizational skills with the ability to prioritize tasks and manage shifting deadlines
• Ability to manage multiple priorities independently in a fast-paced environment
• Critical thinking skills with a proactive, solutions-oriented approach
• Professional and relationship-focused approach
• Collaborative, results-driven mindset
• Certificate IV in Financial Services (Finance/Mortgage Broking Management) or an equivalent qualification is highly preferred

Requirements

• Interpret, clarify, and implement product changes within the product catalogue and policy database
• Provide broker support through email, phone, and the Lending Advice Forum
• Deliver Subject Matter Expert (SME) guidance on lending policies, deal structuring, and complex lending scenarios
• Troubleshoot and resolve product and policy-related issues
• Communicate lender updates, policy changes, and product enhancements across the franchise network

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Day Shift schedule
• Fixed weekends off
• Permanent WFH arrangement
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment