[Hiring] Investor Relations Analyst @Fundrise

Role Description

We are seeking an Investor Relations Analyst with exceptional communication and interpersonal skills, along with a strong work ethic. We are looking for a highly motivated individual who thrives in a dynamic, team-based environment with the initiative to work independently. Positive attitude, attention to detail, and willingness to learn are required.

• Serve as a primary contact for a high volume of retail investors, addressing account questions, resolving issues, and delivering a consistently high standard of service.
• Develop and apply strong working knowledge of Fundrise's products, investment structures, and strategies to accurately and confidently support investors.
• Evaluate our current AI tools and responses to identify gaps, improve the customer experience, and drive team efficiency.
• Work with the Fundrise team to develop systematic methods for scaling our business and further supporting our growing investor base.

Qualifications

• 1+ year of prior customer service experience, ideally in a high-volume environment.
• An understanding of the impact of positive, proactive customer service on brand loyalty and customer retention.
• Strong written and verbal communication skills, with an ability to explain complex topics clearly.
• Comfort working independently while staying closely coordinated with a team.
• High attention to detail and ability to manage multiple priorities.
• Desire to learn about Fundrise products and investment strategies.

Requirements

• Bachelor’s degree in Finance, Business or related field (preferred).
• Prior customer service experience in real estate or financial services (preferred).

Benefits

• Remote-first work environment (must live in the United States).
• Competitive medical, dental, and vision insurance, with Fundrise contributing to both employee and dependent premiums.
• Flexible Spending Accounts for medical expenses, dependent care, and parking.
• 401(k) with 3% contributed by Fundrise, regardless of whether you are actively contributing yourself.
• Fully covered life insurance and short-term disability.
• Significant equity via our employee stock grant program.
• Gympass benefit including mental health resources.
• Flexible PTO.
• Employee Assistance Program.
• Paid parental leave.
• $55,000 - $75,000 a year.