[Hiring] Insurance Specialist @Philadelphia VBA Regional Office

Role Description

• Fields telephone calls pertaining to a wide range of issues, occasionally involving other Veterans Affairs (VA) and Federal benefits.
• Researches and interprets regulations governing life insurance policies to reply to inquiries from policyholders on VA administered insurance programs.
• Responds to inquiries varying in complexity and counsels callers on topics including:
  • Dividends
  • Premiums
  • Non-medical and medical underwriting issues
  • Matured endowments
  • Cash surrenders
  • Loans
  • Death claim processing
  • Tax issues relating to the insurance programs
• Advises policyholders and beneficiaries on benefits of various options relating to:
  • Conversions
  • Changes of plan
  • Matured endowment
  • Cash surrenders
  • Death award payments
  • Dividend options
• Computes reserves, difference in reserve, surrender and loan values, and determines effective date of changes.
• Prepares detailed statement of account and conducts extensive audits of individual policies.
• Responds to inquiries related to Servicemembers and Veterans Group Life Insurance (SGLI/VGLI) VA Life programs supervised by the Department of Veterans Affairs.
• Takes all servicing and maintenance actions in responding to requests or inquiries from policyholders or their authorized representatives, including:
  • Posting premiums
  • Loan and dividend payments
  • Refunds
• Performs post entitlement actions, including:
  • Release of Treasury Form 712
  • Release of correspondence to claimants, Veterans Service Officers, and attorneys concerning general inquiries about payment of the proceeds.
• Processes beneficiary designations requests and provides copies of beneficiary designations on file and policy.

Qualifications

• Must meet all requirements by the closing date of this announcement: 10/29/2026.
• TIME-IN-GRADE REQUIREMENT:
  • For a GS-07 position, must have served 52 weeks at the GS-05 level.
  • If currently a VBA employee requesting reassignment or change to lower grade, must currently hold the GS-07 or higher and the promotion potential of the current position must be at least GS-9.
• MINIMUM QUALIFICATION REQUIREMENT:
  • Specialized Experience: One year (52 weeks) of specialized experience equivalent to at least the GS-05 level in the normal line of progression for the occupation.
  • Education Substitution:
    • One (1) full year (18 credit hours) of graduate level education in an accredited college or university.
    • A bachelor's degree with Superior Academic Achievement.
  • Combination of Specialized Experience and Education: Must equal at least 100 percent to qualify at the GS-07.
• Volunteer Experience: Includes paid and unpaid experience, including volunteer work.

Requirements

• Full-time employment is considered to be at least 35 hours per week.
• The work is mostly sedentary with extensive use of a computer and a telephone with a headset.

Benefits

• Promotion Potential: May be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met.
• Work Schedule: Full time, Monday through Friday.
• Compressed/Flexible: Available (6:00am - 6:00pm).
• Virtual: This is a remote position.