[Hiring] Income Verifier @Fairstone Bank

Role Description

• Review and verify applicant income and employment information
• Process any income and/or trailing documents received
• Manage a busy workflow while maintaining a high level of accuracy and meeting defined service standards and turnaround times
• Follow up with assigned dealerships to resolve pending/missing items via phone, fax, and email, communicate and resolve issues
• Update records of customer interactions, process customer accounts, and file documents
• Carefully review applicant proof of income and employment documentation to ensure legitimacy and accuracy
• Contact employers over the phone to further corroborate the information in a professional manner
• Provide prompt, efficient, detailed customer-oriented service to all stakeholders
• Perform all other duties as assigned

Qualifications

• Excellent verbal and written communication skills
• Thrive in a fast-paced, ever-changing environment
• Exceptional attention to detail while operating under a sense of urgency
• Strong analytical and arithmetic skills
• Advanced internet browsing and investigative skills
• Clear communication over the phone and strong listening skills
• Ability to manage a busy workflow and multi-task effectively
• Tech-savvy with knowledge of Microsoft Office Suite and Outlook
• Previous experience in a lending, automotive-related business, or financial services
• Post-secondary education

Requirements

• Flexible availability to work from 11:00 AM to 7:00 PM PST, Monday to Friday with alternating Saturday shifts
• This is a fully remote position located in British Columbia

Benefits

• Award-Winning Culture: Recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025
• Work-Life Balance: Flexibility with a hybrid work model
• Time to Recharge: Generous vacation, statutory holidays, plus 6 wellness days
• Comprehensive Benefits: Robust health and dental coverage through Manulife, virtual healthcare through Dialogue
• Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match
• Exclusive Perks: Discounts from top retailers via WorkPerks, location-based perks like gym memberships
• On-Site Fitness: Gym access at London and Montreal offices
• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development
• Family Support: Parental leave top-up program
• Community Impact: One paid volunteer day