[Hiring] HOA Collections Specialist @OurAssistants

Role Description

We are seeking an experienced HOA Collections Specialist with strong Accounts Receivable (AR) and AppFolio experience to manage delinquent homeowner accounts and support collections for U.S.-based homeowners associations. The ideal candidate has a strong understanding of HOA assessment collections, owner ledger management, payment plans, and collections processes. This role requires excellent communication skills, attention to detail, and the ability to balance professionalism with empathy while ensuring compliance with HOA policies.

Key Responsibilities

• Accounts Receivable & Collections
  • Monitor delinquent homeowner accounts and AR aging reports.
  • Follow up with homeowners regarding outstanding assessments, fees, and balances.
  • Process payments, adjustments, credits, and payment plans.
  • Maintain accurate owner ledgers and account records in AppFolio.
  • Prepare and send collection notices, demand letters, and account statements in accordance with HOA policies.
• Homeowner Communication
  • Respond to homeowner inquiries regarding account balances, payments, and collection status.
  • Communicate professionally while resolving billing disputes and payment concerns.
  • Coordinate payment arrangements and follow up on outstanding commitments.
• AppFolio Management
  • Manage homeowner accounts and collections activities within AppFolio.
  • Update account notes, payment records, and collection statuses.
  • Generate AR aging reports and collections reports for management review.
• Financial & Administrative Support
  • Reconcile homeowner payments and ensure proper posting to owner ledgers.
  • Coordinate with HOA managers, accounting teams, and legal partners when escalation is required.
  • Maintain organized financial documentation and audit-ready records.
  • Assist with month-end AR reconciliation and reporting.

Qualifications

• Minimum 2 years of HOA Accounts Receivable or Collections experience.
• Hands-on experience with AppFolio is required.
• Strong understanding of HOA assessment collections, owner ledgers, and delinquency management.
• Experience handling payment plans, collection notices, and homeowner account reconciliations.
• Excellent written and verbal communication skills.
• Strong negotiation, conflict resolution, and customer service abilities.
• High attention to detail with excellent organizational and time-management skills.
• Ability to manage multiple communities and priorities in a remote environment.

Requirements

• Must be currently residing in the Philippines or Latin America.
• Must have a stable internet connection and a remote-ready workstation.

Benefits

• Competitive salary based on experience.
• Permanent remote work setup.
• Ongoing training and professional development opportunities.
• Supportive and collaborative HOA-focused work environment.