[Hiring] Global Billing Manager @New Era Technology

Role Description

The Global Billing Manager position with New Era Technology is responsible for overseeing and managing all billing operations across New Era Technology's global footprint in the Americas, EMEA, and APAC regions. The Global Billing Manager ensures accurate, timely, and compliant invoicing for our 20,000+ customers worldwide while managing complex billing systems for managed services, cloud solutions, professional services, and technology products. The Global Billing Manager will lead process improvements, ensure compliance with international billing regulations, and collaborate with Finance, Sales, and Operations teams to optimize billing workflows and enhance customer satisfaction.

Primary Duties

• Oversee end-to-end global billing operations including invoice generation, approval workflows, and distribution across all regions.
• Manage billing for multiple revenue streams including managed services contracts, professional services, cloud subscriptions, and hardware/software sales.
• Ensure compliance with international billing regulations, tax requirements, and revenue recognition standards (ASC 606).
• Develop and implement billing policies, procedures, and best practices to standardize processes across global operations.
• Lead monthly billing cycles and coordinate with regional teams to ensure accuracy and timeliness.
• Resolve complex billing disputes and work closely with Sales and Customer Success teams to address customer inquiries.
• Partner with Finance team on revenue forecasting, month-end close activities, and financial reporting.
• Manage integrations between CRM, ERP, and billing systems to ensure data accuracy and streamline workflows.
• Drive automation initiatives and system enhancements to improve billing efficiency and reduce manual processes.
• Lead and develop a team of billing professionals across multiple time zones and regions.
• Coordinate with Legal and Contracts teams to ensure proper billing terms and conditions.

Experience

• Minimum 7-10 years of progressive experience in billing, revenue operations, or finance roles.
• At least 3-5 years in a management or supervisory capacity.
• Experience in technology services, managed services, or SaaS industry strongly preferred.
• Proven track record managing global billing operations across multiple regions and currencies.
• Demonstrated experience with complex billing structures including recurring revenue, usage-based billing, and professional services.
• Experience implementing or optimizing billing systems and automation tools.
• Background working in a high-growth or private equity-backed environment is a plus.

Competencies

• Knowledge of billing systems, ERP platforms, and financial software (e.g., Dynamics 365 Business Central, Dynamics-GP, ConnectWise, SAP, Oracle, NetSuite, Salesforce).
• Excellent analytical and problem-solving skills with high attention to detail.
• Strong leadership and team management capabilities with ability to influence across functions.
• Strong communication and interpersonal skills for interacting with internal stakeholders and customers.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.
• Process improvement mindset with experience implementing automation and efficiency initiatives.
• Project management skills with ability to lead cross-functional initiatives.

Qualifications

• Strong proficiency in Microsoft Excel, financial modeling, and data analysis tools.
• Experience with billing/ERP systems such as Dynamics 365 Business Central, Dynamics-GP, ConnectWise, SAP, Oracle, NetSuite, Zuora, or similar platforms.
• Understanding of IT services industry billing practices and contract structures.

Required Education / Certifications

• Bachelor's degree in Finance, Accounting, Business Administration, or related field required.

Physical Demands

• Regular use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment, including repetitive motions such as typing, scrolling, and mouse use.
• Ability to communicate effectively and understand verbal communication in person, by telephone, and through video conferencing or other remote communication tools.
• Ability to view and read information on computer screens and printed materials, including the ability to adjust focus.
• The position requires prolonged periods of computer use and viewing a computer screen.

Work Environment

• Remote.

Expected Hours of Work

• This position generally operates during normal business hours; however, specific start and end times may vary based on business needs, workload, and job responsibilities.
• Occasional work outside of normal business hours may be required.

Travel

• Minimal travel may be required on an as-needed basis.

Pay Range

• $110,000 — $150,000 USD.