[Hiring] Fraud Operations Analyst @U.S. Bank

Role Description

In this role, you will analyze transactions and digital interactions with U.S. Bank to detect and prevent fraud. This includes monitoring money movement through various channels, as well as reviewing website and mobile application activity.

Successful candidates should have strong investigative skills, knowledge of the banking industry, and familiarity with mobile and online banking applications. Attention to detail and the ability to work efficiently under pressure are essential.

Responsibilities:

• Monitor account activity to identify fraudulent transactions and policy violations
• Secure accounts to prevent financial losses
• Contact Customers (via e-mail or phone) when necessary to verify suspicious activity
• Work with internal departments to confirm the legitimacy of transactions
• Collaborate with stakeholders to resolve fraud-related issues
• Maintain accurate records and fraud trend data

Qualifications

• Excellent English (C1)
• Relevant work experience (preferably in fraud prevention, risk, or a related field)
• Ability to interpret technical and administrative instructions
• Proficiency in navigating multiple software systems, including Microsoft Office
• Strong analytical skills with the ability to identify and resolve exceptions
• Ability to solve complex problems independently
• Willingness to work 15:00-23:00 or 17:00-1:00 CET (Monday-Friday)
• Comfortable with a remote work model after the onboarding period

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law