[Hiring] Financial Services Revenue Specialist I @Young Life

Role Description

At Young Life, our mission is to introduce adolescents to Jesus Christ and help them grow in their faith. We invite you to join us in this life-changing work, building relationships and creating spaces where young people feel seen, known, and loved.

Exemplify Financial Services’ commitment to serve with integrity and passion, execute with excellence, and demonstrate Christ-honoring care and professionalism while representing the mission of Young Life. Create solutions through collaborative efforts within the department and across departmental lines. This detail-oriented individual will ensure the accurate and timely processing of contributions and other revenue to appropriate accounts and assist in the daily maintenance of the customer database.

Essential Duties

• Represent the Revenue Processing department in an efficient, professional manner to donors, parents, friends of Young Life and Young Life staff and volunteers.
• Research and facilitate processing of various revenue items to include:
  • CDS processing
  • Stock gifts
  • Non-cash and vehicle gifts
  • Bank transfers
  • Third party uploads (i.e. benefits, payroll deduction, Auction, Fiserv, DAF’s; Fidelity and National Christian Foundation)
  • Other income as needed
• Handle details of IRS regulations to discern what transactions are considered charitable contributions.
• Enter payer/contact details, account numbers, fund codes, dates, and transaction types with accuracy and efficiency.
• Ensure revenue is processed accurately and timely; meeting daily and monthly deadlines and quality control standards.
• Perform research and corrections to revenue as required. Adhere to policies and regulations when it comes to determining what corrections can be allowed.
• Assist the supervisor in monitoring accuracy of revenue processing and work on areas to improve accuracy and efficiency.
• Responsible for end of day procedures to include:
  • Review error reports and make corrections daily
  • Process AHBT and JE files to submit to accounting daily
  • Process receipt files to submit to printing services daily
• Assist with escalating repeat or unusual errors to our third party vendor, CDS.
• Maintain confidentiality of all aspects of contact and financial data.
• Assist in providing training on revenue processing to front line support personnel.
• Collaborate with front line support personnel to identify processing issues or concerns and work with the supervisor towards solutions and improved accuracy.
• Create and maintain excellent customer relations.
• Assist other revenue processors as needed.

Working Conditions

• Office environment.
• Individual will be sitting at his/her desk the majority of the day; must be able to sit for long periods of time.
• Mandatory overtime will be required on an as-needed basis.

Education

• Minimum of a high school diploma or GED.

Experience Required For The Job

• Some clerical experience preferred.
• Ability to work in highly technical software.
• Ability to pay extreme attention to detail and handle daily multi-tasking.
• Successfully prioritize and accomplish tasks in a fast-paced, detail-oriented work environment.
• Excellent professional communication skills (verbal and written).
• Must be able to accurately perform mathematical procedures (e.g., addition, subtraction, multiplication, division and percentages).
• Proficiency in Microsoft Office Suite, especially Word and Excel.
• Must be a team player.
• Knowledge in Salesforce a plus.