[Hiring] Financial Service and Collections Representative @SinglePoint Group International Inc

Role Description

The Financial Service and Collections Representatives at SinglePoint are dedicated professionals who exemplify professionalism, responsibility, and goal-orientedness. Our representatives handle inbound and outbound customer interactions while maintaining a strong focus on providing exceptional customer service, sensitivity, and urgency.

We believe in fostering a culture of growth and development, offering numerous opportunities for advancement within our company. Join our team and embark on a rewarding journey of personal and professional growth with SinglePoint!

This position is starting on November 30, 2026. Successful candidates MUST be available to start. This position is temporarily remote (train and work from home) based on the Client’s directive.

We have a permanent full-time opportunity in Ontario. This is a full-time opportunity. Our business operates between:

• Monday-Friday 7:00 AM – 11:00 PM ET
• Saturday 8:00 AM - 8:00 PM ET
• Sunday 1:00 PM - 8:00 PM ET

This role requires flexibility within those hours. You must be available to work any 5 consecutive days based on one of the following schedule options, with shifts starting at either 12:00 PM ET or 3:15 PM ET:

• Tuesday to Saturday
• Wednesday to Sunday
• Saturday to Wednesday
• Sunday to Thursday

Responsibilities

• Receive inbound and make outbound customer calls regarding past due accounts and facilitate payment arrangements to bring accounts to a current balance
• Handle each call with a high level of professionalism and respect while ensuring the needs of the customer and business are satisfied
• Resolve customer account discrepancies
• Respect and uphold privacy and protection of customer information
• Meet and exceed individual targets and performance expectations

Qualifications

• Have strong communication and computer navigation skills
• Have the ability to multi-task efficiently
• Banking or collections experience is an asset
• Is committed and willing to learn and grow within the business
• One year of experience working in a high volume call centre environment is an asset
• Must be available to work flexible shifts

Compensation

• Hourly rate of $18.00/hour

Benefits

• Support with immigration and PR applications (responsibilities for this job align with unit group 63102 – Financial Services Representative)
• Medical and Dental Benefits or tax-free cash incentive after training
• Perkopolis discount program
• Exclusive insurance discounts through Wave Insurance Group
• Career and leadership development

Company Description

We are an equal-opportunity employer. Accommodations are available upon request at any point in the selection process. SinglePoint uses artificial intelligence (AI) tools to support parts of the recruitment and screening process. These tools assist in reviewing applications and identifying qualified candidates. All final hiring decisions are made by our Human Resources team and hiring managers.