[Hiring] Financial Operations Specialist @Baltic Assist

Role Description

We are looking for a detail-oriented and reliable Financial Operations Specialist to join the team. This role is ideal for someone with a background in customer service and an interest in finance operations. You will play a key role in supporting global financial processes, while also acting as a first point of contact for finance-related customer inquiries.

Fluent English is essential for communicating with international teams and customers, and we therefore require a C1 level or higher.

You will receive structured onboarding and professional training, after which you will be equipped to handle financial operations tasks independently.

Responsibilities

• Managing global Accounts Receivable processes, including billing reconciliation for SaaS subscriptions and hardware sales.
• Handling finance-related customer tickets and inquiries, ensuring timely resolution or escalation.
• Supporting cross-border tax and payment administration, including verification of customer tax documents (e.g., W-9, VAT exemption certificates).
• Processing and allocating multi-currency payments (USD, EUR, DKK) within internal systems.
• Reviewing employee expense reports for compliance and assisting with vendor invoice handling.
• Preparing weekly reports on key financial metrics (e.g., cash collection, aging, DSO) and flagging potential risks.

Qualifications

• Fluent English skills (C1 or higher), both written and spoken.
• Previous experience in customer support, finance operations, or a similar role.
• Strong attention to detail and a structured way of working.
• Ability to work independently and take ownership of tasks.
• Good system skills and confidence working with different tools (ERP/CRM experience is a plus).
• Interest in finance processes and willingness to learn.

Benefits

• Structured onboarding and professional training to build your finance knowledge.
• Opportunity to work in an international SaaS company across EU and US markets.
• Remote work model supporting flexibility and work-life balance.
• Career growth opportunities in finance and operations.
• Open and supportive team culture with close collaboration across departments.
• Modern tools and systems to streamline your daily work.