[Hiring] Financial Messaging Expert @Dixio

Role Description

We are looking for a Financial Messaging Expert who will help us make our clients happy by identifying their needs, onboarding them on our platform, and answering any of their requests regarding Financial Messaging solutions.

• You’ll be responsible for managing your own portfolio of customers.
• Onboard new customers.
• Attend clients' meetings during the pre-sales stage.
• Determine customer requirements and goals of their target SWIFT infrastructure.
• Define the scope of the project, plan timelines, and set deadlines.
• Help the customer in the technical set-up of their SWIFT platform.
• Coordinate end-to-end tests.
• Provide reporting to management about progress, risks & mitigations.
• Support existing customers.
• Provide client support on their Financial Messaging / SWIFT related queries.
• Answer Jira tickets within the given SLA.
• Train customer staff on how to use SWIFT / our platform.
• Help identify performance improvement opportunities for assigned clients.
• Occasionally travel to client locations to collaborate with their teams.
• Participate in brainstorming sessions related to strategic initiatives at the company.
• Participate in continuous improvement processes by sharing ideas for improvement.
• Work with Sales Team & IT Team to imagine future products & services.
• Provide guidance and mentoring for new employees and/or colleagues in other departments.
• Deliver training for internal teams.

Qualifications

• 3 – 7 years of experience in the field.
• Strong knowledge of SWIFT connectivity solutions & other SWIFT services.
• Strong knowledge of Financial Messaging protocols: SwiftNet, API, Host to Host.
• Strong knowledge of MT and MX (ISO20022) messages.
• Good understanding of the financial industry ecosystem.
• Proficient in English and Spanish.

Benefits

• 100% remote work, allowing you to avoid the 8:00 AM traffic.
• Unlimited leave days to maintain a healthy work-life balance.
• Investment in your professional career with tools and resources needed to achieve career aspirations.

Company Description

DiXiO is a leading financial infrastructure platform connecting institutions to banks & leading financial rails worldwide. Our clients are banks, asset managers, investment funds, fintechs, and corporates in more than 60 countries.