[Hiring] Financial Health Strategy Manager @Monzo

Role Description

We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

London, Cardiff OR UK Remote | 💰 £53,100 - £71,900 (depending on experience) + Incentive award tied to performance + Benefits

⭐Our Financial Health team

The team's primary goal is supporting those tackling tough financial situations. It is essential that from the very start, we're on the same page about our collective responsibility: providing thoughtful support and practical options to those in need.

🔑 You’ll play a key role by...

• Being there for our customers when they need us the most.
• Guiding customers, creating a pathway out of financial hardship.
• Supporting the growth and development of more junior team members.
• Helping to deliver strategic changes that lead to good customer outcomes while protecting Monzo's interests.
• Working with analysts, product managers, engineers and operations staff across Monzo to implement proposed changes.
• Using qualitative and quantitative data sources to analyze the impact of recent changes and monitor overall portfolio performance.
• Working with external partners to ensure adherence to Monzo’s standards and good customer outcomes.
• Documenting and using data to ensure execution of our strategy is in line with expectations with the right governance, control and monitoring.

Qualifications

• Experience of working with external partners including relationship management and auditing.
• Experience in Collections and Recoveries strategies.
• Understanding of the regulatory landscape including CONC, SYSC, Consumer Duty and the CCA (knowledge of equivalent EU regulatory frameworks is a plus).
• Leadership experience (directly or indirectly) and ability to drive forward strategic projects.
• Ability to identify, articulate and mitigate risks associated with strategic changes.
• Strong judgement and ability to make trade-offs between what is desired and what is feasible.
• Proven ability to gain approval for proposed business changes.
• Highly resourceful and a self-starter; excels at researching, untangling, and mapping out unfamiliar regulatory frameworks or new operational domains.
• Comfortable working in a fast-moving, ambiguous and changing company.
• Experience working cross-functionally with engineering, risk, operations and finance teams.
• Collaborative, strategic problem solver who loves working hard towards a deadline.
• Giving customers in financial difficulty the best outcome is at the heart of what you do.

Benefits

• 💰 £53,100 - £71,900 (depending on experience) + Incentive award tied to performance.
• 📍 This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).
• ⏰ Flexible working hours and trust to work enough hours to do your job well, and at times that suit you and your team.
• 📚 £1,000 learning budget each year to use on books, training courses and conferences.
• 🏡 Setup to work from home; all employees are given Macbooks and for fully remote workers, extra support for work-from-home setup.
• ➕ Plus lots more!

Application Process

The application journey has 4 key steps:

• Initial Recruiter Screening Conversation.
• Initial Interview with the Hiring Manager.
• Role Specific Interview.
• Behavioural Interview.

This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.