[Hiring] Financial Counselor @MedSrv

Role Description

We’re looking for a Financial Counselor to join our growing team. The Financial Counselor acts as the primary contact for inquiries related to financial assistance. Responsibilities include:

• Communicate with patients/guarantors by telephone.
• Assist with portal to complete a financial assistance application on the outstanding balance from the guarantor, verify the patient’s federal poverty level and the patient’s statement of truth regarding income, correct any errors as necessary, and obtain any other needed documentation for the resolution of the account.
• Record information about the financial status of customers and status of application efforts.
• Update and verify new insurance information if/when provided by patient or guarantor.
• Review, research, or communicate with Department Manager or supervisor as necessary regarding any questionable accounts or issues presented by patient/guarantor.
• Review, research and communicate accurately account questions or issues to department management.
• Maintain up-to-date knowledge regarding medical insurance's coverage policies.

Qualifications

• High school diploma or equivalent.
• 1+ year of related experience or training (or equivalent education/experience).
• Knowledge of office software and medical billing software.
• Polite, courteous, and customer-focused.
• Ability to work well with others in a close team environment.
• Strong focus and ability to concentrate for extended periods.
• Team player with a cooperative attitude.

Requirements

• Able to work at a computer for extended periods.
• Occasionally lift up to 15 lbs.

Benefits

• Work with a team that values faith, integrity, and compassion.
• Supportive, inclusive, and casual work environment.
• Training and development to help you grow.
• No weekends – enjoy work-life balance.
• Competitive benefits, paid time off, and 401k with match.