[Hiring] Financial Clearance Coordinator @Expressable

Role Description

We are seeking a Financial Clearance Coordinator who will be responsible for ensuring the successful intake, financial clearance, and clean claim submissions for clients entering treatment with Expressable.

• Verify insurance and benefits to ensure timely financial clearance and accurate coverage documentation.
• Manage prior authorizations and maintain complete billing documentation before services are rendered.
• Serve as the main point of contact for client financial readiness and ongoing insurance support.
• Monitor claim submissions and resolve denials, rejections, or pre-submission issues promptly.
• Collaborate with Client Services, Clinical, and Operations teams to support scheduling and session readiness.
• Provide responsive, accurate assistance to clients and internal partners on insurance and billing matters.
• Identify and resolve workflow delays, ensuring next steps are clearly documented and completed.
• Maintain thorough documentation and escalate complex payer or compliance issues as needed.
• Ensure all work complies with company policies, HIPAA, and applicable regulations.

Qualifications

• Associate’s degree or equivalent experience in healthcare administration, business, or a related field.
• 2–4 years of experience in medical insurance verification, prior authorization, or healthcare billing/revenue cycle operations.
• Experience working with multiple payers, including commercial insurance, Medicaid, and Medicare.
• Familiarity with electronic health records (EHR), billing systems, or practice management software (e.g., Candid, Athena, Kareo).
• Telehealth and multi-state healthcare experience strongly preferred.
• Strong understanding of insurance benefits, authorizations, and claims processes.
• Knowledge of HIPAA, healthcare compliance standards, and payer regulations.
• Excellent attention to detail, accuracy, and documentation practices.
• Strong analytical and problem-solving abilities; able to interpret payer responses and resolve issues independently.
• Clear and professional written and verbal communication skills; customer-service oriented.
• Ability to manage multiple priorities, meet deadlines, and adapt in a fast-paced, remote environment.
• Proficiency with spreadsheets, shared documents, and collaboration tools (e.g., Google Workspace, Slack, Airtable).

Requirements

• Accountability: Demonstrates ownership for assigned clients’ insurance and billing readiness.
• Attention to Detail: Ensures all insurance, authorization, and documentation tasks are complete and error-free.
• Communication & Customer Service: Communicates clearly, respectfully, and empathetically with clients, teammates, and payers.
• Problem Solving & Critical Thinking: Analyzes information, identifies root causes of barriers, and proactively resolves payer or workflow issues.
• Collaboration: Works effectively across departments—Client Services, Clinical, and Operations.

Benefits

• Exceptional paid time off policies that encourage and support life balance, including a winter break.
• 401k matching to ensure our staff have what they need to enjoy their retirement.
• Health insurance options that ensure well-being for the whole person and their family.
• Company paid life, short-term disability, and long-term disability coverage.
• Remote work environment that strives for connectivity through professional collaboration and personal connections.