[Hiring] Financial Care Specialist I @Cedars-Sinai

Role Description

Under general supervision and following established practices, policies, and guidelines, provides patient relations support to Patient Financial Services, performing duties which include:

• Identifying, analyzing, resolving and responding to customer inquiries, concerns and issues.
• Following up on accounts to ensure payment and resolution.
• Working independently with strong customer service skills.
• Deescalating issues quickly and effectively.
• Understanding, interpreting and explaining payor contracts and CSMC billing and collections policy and practices.
• Completing necessary research and account follow-up activities to resolve inquiries and/or customer complaints.
• Responding to patient, insurance company and other authorized third-party inquiries.
• Negotiating and documenting payment plans within established policies.
• Initiating collection calls to patients and insurance companies to collect on unresolved accounts.

This position requires:

• Advanced knowledge in specialized functions and a full understanding of the revenue cycle.
• Strong analytic and problem-solving skills.
• Effective monitoring of assigned work queues and workload.
• Adherence to documentation standards of the department.
• Proper use of activity codes and clear, concise notes.
• Maintaining acceptable levels of speed and accuracy.
• Reviewing accounts on a continuing basis and referring uncollectible accounts to collection agency or attorney on a timely basis.

Qualifications

• Strong customer service skills.
• Ability to work independently.
• Advanced knowledge of patient accounting systems.
• Strong analytic and problem-solving skills.

Requirements

• Detailed knowledge of hospital and department policies and procedures.
• Ability to effectively monitor assigned work queues.
• Ability to negotiate payment plans.
• Timely and correct account collection for hospital services.

Benefits

• Outstanding benefits package including healthcare.
• Generous time-off policy.
• Competitive compensation.