[Hiring] Financial Assistance Advisor @ECPI University

Role Description

• Advises students, using remote technologies (Zoom, Microsoft Teams), about methods to pay for their education, financial aid eligibility, application procedures, financial assistance programs, costs, indebtedness, money management, and financial planning; individualizes information to the particular needs and situation of the student.
• Collects and/or analyzes financial data on students to determine financial aid eligibility and makes awards within federal, donor, and/or institutional guidelines.
• Evaluates unusual/mitigating circumstance documentation or information provided by the student; exercises judgment by making adjustments or revisions to costs, contribution, need, or dependency status as exceptions to the prescribed process.
• Answers questions, inquiries, or requests from students, parents, or guardians in person or in writing regarding financial aid programs and eligibility.
• Analyzes system-generated reports such as grades and enrollment status or award status to verify continued compliance and eligibility of students receiving aid under federal and institutional guidelines; notifies students of changes in eligibility of awards and alternatives to amend the situation.
• Interfaces with students and lenders, employers, and/or Student Services staff to resolve concerns.

Qualifications

• Bachelor’s degree preferred.
• 2-3 years of related experience.
• Any equivalent combination of education, experience, and/or training.
• Proficiency with standard office and mobile applications (i.e., word processing, presentations, e-mail, calendaring, teleconferencing, text messaging, personal computers, and smart phones/tablets).
• Utilizing AI tools preferred.
• Proficiency in Microsoft Office.
• Proficiency in CampusVue Student database, preferred.
• Well-developed oral and written communication skills.
• Excellent organizational and analytical skills.
• Ability to quickly master new methodologies, technologies, and systems.
• Ability to handle a high-pressure environment with significant timeline pressures.
• Able to interact with employees, potential students, and outside contacts of all levels, providing excellent customer service.
• Ability to work independently and with a team as well as with various constituents.

Requirements

• Dedicated space/office must be free from distractions and background noise (personal calls, visitors, pets, TV, children, etc.).
• Must adhere to set schedule.
• Continuous/active communication with managers and co-workers.
• Must have the following resources at home:
• Dedicated office space that can accommodate dual monitors, computer, and VPN device.
• A hard wired (from the computer to the internet router/modem) High speed internet with:
• A minimum of 6 Mbps download speed and 1.5 upload speed.
• Latency/Ping must be @ 40-45ms or lower.
• Depending on the availability; Cable, DSL, Fiber are only supported ISP provider services (candidates must provide Internet Service Provider Name and the test results before hire).

Benefits

• Tuition scholarship program available to employees and their immediate family members after 90 days of employment.
• Competitive compensation and medical/dental benefit plans.
• 401(k) participation with possible employer contributions.

Company Description

ECPI University’s employees have been dedicated to helping students achieve their academic and career goals through our unique education model. Our culture is to prioritize our students’ success through the support of our dynamic team and industry-focused curriculum.

ECPI University provides a stable work environment, with professional growth opportunities, and competitive benefits.