[Hiring] Financial Applications Support Manager @Oregon Community Credit Union

Role Description

The Financial Applications Support Manager plays a critical leadership role in ensuring stability, functionality, and continuous improvement of OCCU’s financial technology environment. This position oversees teams responsible for supporting and maintaining core financial systems, partners closely with vendors and internal technology leaders, and leads complex initiatives across OCCU’s Drive and Financial Application platforms.

You will manage the full lifecycle of financial application systems—from planning and release management through ongoing support and optimization—while balancing day-to-day operations with long-term strategic goals. Acting as an escalation point for advanced support issues, this role ensures systems remain secure, scalable, and aligned with organizational priorities.

Key Responsibilities:

• Lead, coach, and develop Application Support Analysts and System Administrators, fostering a highly engaged and skilled team
• Manage vendor relationships, system releases, upgrades, and backlogs of enhancements and defects
• Oversee Level 2 application support, escalations, on-call coverage, and after-hours support as required
• Establish and manage metrics, SLAs, budgets, and work plans to ensure effective resource utilization
• Partner with infrastructure teams, auditors, vendors, and peer technology leaders to resolve production issues and support compliance
• Lead teams effectively through change while encouraging continuous process improvement and automation
• Maintain strong relationships with team members, credit union members, vendors, and professional organizations

Qualifications

• Minimum of five years of directly related experience supporting multiple business applications, including system design and project leadership
• Experience within banking or financial services, including regulatory and compliance environments
• Strong knowledge of configuration design, controls, and PCI compliance
• Hands-on experience with technologies such as SharePoint, Microsoft Office and Windows, SQL Server, ServiceNow, and web APIs
• Excellent organizational, communication, customer service, and troubleshooting skills
• Ability to clearly explain technical concepts to non-technical audiences and quickly learn new technologies

Preferred Qualifications

• Experience with Agile/Scrum methodologies
• Background supporting digital banking or financial services platforms
• Process improvement certifications
• Mobile computing support experience
• ITIL v4 or Agile/Scrum certifications
• A bachelor’s degree in a related field—or equivalent experience driving measurable business outcomes—is required.

Benefits

• Low-cost medical, dental, and vision insurance
• 401(k) retirement plan with employer match
• Paid time off plus 13 paid holidays
• Tuition reimbursement for eligible education and training
• Company-paid long-term disability
• 40 hours of company-paid core time annually for full-time employees to participate in community volunteer opportunities

Company Description

OCCU is a member-owned credit union based in Eugene, Oregon, guided by a clear and meaningful vision: to Enrich Lives. This purpose drives everything we do—from how we serve our members to how we support one another as colleagues. With a strong commitment to community impact, OCCU lives its values of tenacity, humility, and big-heartedness every day.