[Hiring] Financial Account Skilled Intake Specialist @SMDigital

Role Description

• Handle inbound and outbound calls from clients seeking pre-settlement funding
• Gather accurate case information — accident details, attorney info, case status, and insurance data
• Assess case eligibility and route to the appropriate funding team for review
• Coordinate with attorneys and law firms to collect necessary documentation
• Keep detailed, accurate records of every client interaction and case update
• Follow up consistently to move cases through the pipeline without delays
• Maintain compliance with industry regulations and data privacy standards

Qualifications

• 3+ years of experience in a call center, legal, financial, or intake-related role (Required)
• Familiarity with pre-settlement funding, personal injury, or legal funding processes is a strong plus
• A warm, professional communicator — you handle sensitive conversations with care and confidence
• Detail-oriented and accurate — you know the small things make a big difference in this industry
• Comfortable managing multiple cases simultaneously without dropping the ball
• Discreet and trustworthy with sensitive client and legal information
• Flexible with shifting schedules and thrives in a fully remote setup

Benefits

• Full-time remote work with a complete WFH support program
• Maxicare HMO + PhilHealth coverage
• SIL, PTO, and a special birthday leave
• Paid vacation leave
• Zero-interest employee loan program
• Performance bonuses and merit-based recognition
• Monthly Gen Pow-Wows and team engagement events with prizes
• Arvios Leadership Development Academy and workshop programs
• Monthly 1-on-1 touchbase calls with your HR partner

Home Office Requirements

• Stable internet connection with at least 100 Mbps postpaid
• Laptop/Computer Specs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or higher equivalent
• For Windows users: Windows 11 OS is required
• Noise-Cancelling Headset
• Dual Monitor is mandatory
• Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup