[Hiring] Finance Systems Administrator @Caretria

Role Description

The Finance Systems Administrator (NetSuite & NSPB Focus) owns the ongoing administration, support, and continuous improvement of CareTria's NetSuite ERP and NetSuite Planning & Budgeting (NSPB) environments. This role carries the NetSuite program forward following go-live — providing hypercare-style support, delivering Fast Follow enhancements, and assuming long-term maintenance and administration of the platform. The Finance Systems Administrator partners across Accounting, Finance, IT, and Operations, treating internal departments as clients and providing responsive, SLA-driven support with timely follow-up and clear communication.

Qualifications

• Bachelor's degree in Accounting, Finance, Information Systems, or a related field, or an equivalent combination of education and experience.
• 3–5 years of experience administering NetSuite ERP within an accounting or finance function.
• Experience with NetSuite Planning & Budgeting (NSPB) or a comparable planning/budgeting platform strongly preferred.
• Experience supporting or participating in a NetSuite implementation, data migration, or major system upgrade preferred.
• Working knowledge of SuiteScript, SuiteFlow, and NetSuite integration tools/APIs preferred.
• Strong working knowledge of NetSuite ERP architecture, including roles/permissions, workflows, saved searches, and custom records/fields.
• Familiarity with NetSuite Planning & Budgeting (NSPB) architecture and administration.
• Understanding of core accounting processes (Procure-to-Pay, Order-to-Cash, Record-to-Report) and how they map to system configuration.
• Ability to manage multiple concurrent support requests and projects with competing priorities.
• Strong customer-service orientation, with the ability to communicate clearly and proactively with internal stakeholders at all levels.
• Excellent analytical and problem-solving skills, with attention to detail in data validation and reconciliation.
• Ability to create clear documentation and training materials for technical and non-technical audiences.
• Experience with integrated third-party applications (e.g., ADP, Ramp, BlackLine, Avalara) is a plus.

Requirements

• Maintain and administer NetSuite configuration, including workflows, saved searches, dashboards, custom fields/records, roles, and permissions.
• Build, monitor, and refine controls that support data integrity, SOX-lite compliance, and audit readiness.
• Manage and monitor integrations with connected applications (e.g., ADP, Ramp), including maintaining CSV import templates.
• Maintain and enhance automated workflows supporting Procure-to-Pay, Order-to-Cash, Record-to-Report, and Financial Reporting processes.
• Identify opportunities to reduce manual touchpoints through automation within NetSuite and connected tools.
• Support data migration and cutover activities (chart of accounts, vendors, customers, open transactions) for future go-lives, acquisitions, or system changes.
• Perform ongoing data validation and reconciliation between source systems and NetSuite.
• Support AR functions within NetSuite, including customer invoicing, cash application, aging analysis, and collections follow-up.
• Support AP functions within NetSuite, including vendor bill entry/coding, approval workflows, payment runs, and vendor account reconciliation.
• Lead or participate in user acceptance testing (UAT) for new configurations, enhancements, and integrations.
• Provide hypercare-style support immediately following go-live events, ensuring rapid resolution of issues with minimal disruption to business operations.
• Serve as the primary point of contact for NetSuite technical support, resolving end-user issues related to access, roles, permissions, workflows, and system functionality.
• Treat internal departments (Accounting, Finance, Operations, IT, and other business units) as clients, delivering support consistent with defined service-level agreements (SLAs).
• Develop and maintain quick-reference guides and training materials for system-enabled processes.
• Provide regular status updates to Accounting/Finance leadership on system performance, open issues, and ongoing initiatives.

Benefits

• Access to health, dental, and vision insurance.
• Retirement plan options.
• Paid time off.
• Paid parental leave.
• Employee assistance programs.
• Performance bonuses for eligible employees.

Company Description

CareTria is an Equal Opportunity Employer.