[Hiring] Finance Manager, Order to Cash @Catalyst OrthoScience

Role Description

The Manager of the Order to Cash (O2C) process reports directly to the CFO and is responsible for overseeing and executing the end-to-end revenue cycle, from order processing through cash collection and reconciliation. This role directly supervises one AR Accountant responsible for billing and plays a hands-on role in collections, cash application, and process improvement. Additionally, the Manager serves as the primary point of contact for any customer account issues and works cross-functionally with Sales, Operations, and senior Finance leadership to ensure timely and accurate revenue recognition as well as support forecasting of near-term product demand.

Key Responsibilities

• Order Management & Invoicing
  • Supervise customer invoicing process, ensuring accuracy and timeliness.
  • Partner with customer service to ensure proper coverage of the full billing cycle, including procedure verification, PO receipt, invoice generation, and delivery confirmation.
  • Maintain billing standards and ensure alignment with customer contracts and pricing agreements.
  • Partner with various stakeholders to resolve invoicing and/or PO disputes.
  • Identify and resolve billing discrepancies in coordination with Sales and Operations teams.
• Accounts Receivable & Collections
  • Manage the AR aging report and proactively drive collection efforts to minimize past-due balances.
  • Establish and maintain customer payment plans and escalation procedures for delinquent accounts.
  • Monitor DSO (Days Sales Outstanding) and other AR KPIs, reporting results to leadership (AR Situation Room) and retrieve executive decision when necessary.
  • Serve as primary escalation point for collection issues and customer disputes.
• Cash Application & Reconciliation
  • Oversee accurate and timely application of customer payments to open invoices.
  • Perform or review monthly AR account reconciliations and ensure balances agree to the general ledger.
  • Support month-end close activities, including AR aging review, sales commission calculations, and bad debt reserve analysis.
• Team Supervision
  • Directly supervise one AR Accountant, providing day-to-day guidance, workload management, and performance feedback.
  • Conduct regular one-on-ones and annual performance reviews for direct reports.
  • Train and develop team on collection best practices, company procedures, and communication.
  • Serve as backup for direct report's core responsibilities as needed.
• Process Improvement & Cross Functional Support
  • Identify inefficiencies in the O2C cycle and recommend or implement process improvements.
  • Facilitate S&OP planning and ensure relevant data is shared across relevant stakeholders.
  • Actively pursue customer accounts to reduce banking fees (credit card usage).
  • Ensure compliance with internal controls, accounting policies, and audit requirements.
  • Maintain documentation for O2C procedures and update SOPs as needed.
  • Support internal and external audits by providing AR documentation and analysis.

Qualifications

• Bachelor's degree in Accounting, Finance, or a related field preferred.
• Associate's degree with substantial relevant experience will be considered.
• +5 years of progressive accounts receivable, order-to-cash or finance experience.
• Prior experience in Orthopedic or comparable Medical Device OEM industry highly preferred.
• Prior supervisory or team lead experience preferred.
• Experience with ERP systems, particularly QuickBooks required. Experience with Implant Base and other ERP systems preferred.
• CPA qualification preferred.
• Strong understanding of the full O2C cycle, including billing, collections, and cash application.
• Excellent attention to detail and ability to manage competing priorities in a deadline-driven environment.
• Effective written and verbal communication skills; comfortable interacting with customers and internal stakeholders.
• Proficient in Microsoft Excel; experience with AR modules and reporting tools a plus.
• Demonstrated ability to lead, coach, and hold a team member accountable.