[Hiring] Finance and Administrative Support @Emapta

Role Description

Power Business Operations That Strengthen Quality Care. Behind every exceptional care experience is a team that keeps operations accurate, compliant, and efficient. The Finance & Administrative Support role helps drive business performance by managing financial processes, supporting regulatory compliance, and strengthening operational excellence. Make a meaningful impact on healthcare services while building a long-term global career with Emapta, designed for top 1% talent seeking stability, growth, and purpose.

Qualifications

• 3 to 5 years of experience in administration, compliance, or business support, preferably within a care provider setting
• Experience recommending process improvements to enhance operational efficiency
• Strong administrative and organizational skills
• Excellent written and verbal English communication skills
• Understanding of Home Instead's values, culture, and service standards
• Ability to build and maintain positive relationships with candidates, colleagues, and stakeholders
• Proficiency in Microsoft Office, Applicant Tracking Systems (ATS), and other business applications, with the ability to quickly learn new technologies
• Strong organizational, prioritization, and time management skills, with the ability to work accurately under pressure
• Self-motivated, results-driven, resilient, and collaborative team player
• Available to work UK office hours with flexibility to adjust schedules based on business and operational requirements

Requirements

• Manage payroll and invoicing administration, including billing hours, expenses, timesheets, payroll queries, payslips, holiday calculations, and monthly processing deadlines
• Process client invoices, reconcile bank statements, maintain accurate financial records, and respond to finance-related queries from clients, suppliers, and stakeholders
• Support direct debit administration, aged debt follow-up, annual budgeting, monthly forecasting, and actual-versus-budget reporting
• Prepare financial reports, KPI reports, variance analyses, and supporting data to enable informed business decisions
• Recommend process improvements and perform other finance-related duties to support business operations
• Review care records, daily notes, tasks, eMARs, care plans, scheduling reconciliations, and related documentation to ensure compliance and identify concerns
• Support internal, external, CQC, and Franchise Standards audits by preparing evidence, reviewing documentation, maintaining indexed records, and tracking follow-up actions
• Maintain accurate and up-to-date client files, ensuring documentation is complete, properly stored, and audit-ready
• Report compliance concerns to Field Care Supervisors, the Operations Manager, the Accounts team, or other appropriate stakeholders
• Provide recruitment administration support in compliance with legislation, regulatory requirements, Franchise Standards, and Home Instead policies
• Coordinate with the office and line manager while performing recruitment-related administrative duties that support business operations
• Manage Lumis activities, including training allocation, monitoring, reporting, expired tasks, reminders, and follow-ups with Care Professionals and management
• Maintain Care Professional files and Microsoft 365 folders, ensuring documents are complete, current, properly stored, and followed up when missing or expired
• Manage inboxes, alerts, unreconciled calls, and visit confirmations through completion, escalating issues when necessary
• Support the Care Management team with training sessions, support visits, supervisions, appraisals, events, and daily office or team meetings
• Handle incoming telephone calls, take messages, resolve routine queries, and direct calls to the appropriate contacts
• Support local social media initiatives by creating engaging Canva materials and preparing summary reports for morning huddles and management reviews

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Fixed weekends off
• Permanent WFH arrangement
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment