[Hiring] Enrollment/Billing Senior Analyst @Cigna Healthcare

Role Description

The Payer Solutions Operations billing team is seeking an Enrollment/Billing Senior Representative. Incumbent will be responsible for providing billing and collections support to new and existing accounts and will manage a book of TPA business with responsibility for tasks such as:

• Reconciling group accounts
• Creating special charge invoices
• Researching payment and census issues
• Requesting refunds
• Tracking and resolving delinquency issues

Works with internal/external customers, banks, vendors, and/or partners to resolve matters. May create, analyze and respond to standard and/or non-standard reports. Must have experience working in Excel and be proficient with 10-key in both speed and accuracy. In addition, incumbent will be dual trained to provide support for the cash team. Duties may include:

• Cash and census application
• Mailings
• Filing
• Electronic invoicing
• General support

May work with internal/external customers, banks, vendors, and/or partners to resolve matters. May create, analyze and respond to standard and/or non-standard reports.

Qualifications

• High School Diploma or equivalent experience is required; Bachelor’s degree preferred.
• 3+ years work experience in billing, accounting, or collections role
• Proficient in 10 keys
• Strong knowledge of Excel
• Genasys, SAP, PCRS system knowledge preferred, or quick learner of new applications and systems
• Analytical, attention-to-detail, and quality-oriented
• Knowledge of MicroSoft applications
• Ability to demonstrate solid problem solving skills
• Demonstrate ability to manage time and prioritize appropriately
• Demonstrates responsiveness and a sense of urgency when dealing with internal and external clients
• Ability to multi-task and shift priorities
• Demonstrate strength and understanding of customer expectations and "sense of urgency" resulting in the ability to influence the organization to meet and exceed customer expectations.
• Ability to work independently and pro-actively
• Strong verbal/written communication and organizational skills to effectively communicate and interact with all levels and functions within the organization.
• Demonstrate leadership and motivational skills in fast-paced environment.
• Strong interpersonal skills.

Requirements

• Understanding of customer service deliverables (policies, cutoff dates, billing) and their impact on timing and results.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
• For this position, we anticipate offering an hourly rate of 20 - 30 USD / hourly, depending on relevant factors, including experience and geographic location.
• This role is also anticipated to be eligible to participate in an annual bonus plan.

Benefits

• Comprehensive range of benefits, with a focus on supporting your whole health.
• Health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• 401(k)
• Company paid life insurance
• Tuition reimbursement
• A minimum of 18 days of paid time off per year
• Paid holidays
• Leaves of absence