[Hiring] Disputes Analyst @Brightspeed

Role Description

We are seeking a highly analytical and detail-oriented Telecom Dispute Analyst to join our team. This role requires strong telecom dispute knowledge, including CABS, intercarrier billing, access charges, and billing variance analysis. The ideal candidate has hands-on experience working with telecom tariffs, contracts, and dispute workflows, with the ability to manage complex, high-impact cases while meeting deadlines and service-level expectations.

Key Responsibilities

• Investigate telecom-related customer, vendor, or carrier disputes by reviewing billing records, tariffs, contracts, switch data, and supporting documentation.
• Analyze CABS invoices, access charges, usage records, LD/IXC billing, and intercarrier settlement details to determine dispute validity and financial impact.
• Review, interpret, and apply FCC tariffs, PUC tariffs, and contractual agreements to validate charges and support dispute positions.
• Collaborate with cross-functional teams (billing operations, network, finance, carrier relations, vendor management) to resolve discrepancies.
• Prepare detailed case summaries, financial analyses, and recommendations for dispute outcomes.
• Process approved adjustments, credits, or escalations based on telecom billing standards and policy requirements.
• Maintain accurate documentation and ensure compliance with audit, regulatory, and contractual obligations.
• Identify recurring dispute trends; present findings and partner with leadership on process improvements.
• Manage dispute queues while meeting turnaround times (TAT), SLA requirements, and quality targets.
• Support system enhancements, workflow updates, and training for telecom dispute processes.

Qualifications

• Bachelor’s degree in Business, Accounting, Finance, Telecommunications, or related field (preferred but not required with equivalent telecom experience).
• Telecom dispute knowledge is a must, including access billing, intercarrier compensation, and billing variance investigation.
• Minimum 2 years of experience with CABS (Carrier Access Billing System) including analysis of carrier invoices, access charges, and usage discrepancies.
• Must have experience with Telecom FCC tariffs, PUC tariffs, and contractual agreements, with the ability to interpret rate structures, rules, and billing requirements.
• 2+ years of experience in dispute resolution, telecom billing analysis, revenue assurance, or intercarrier operations.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Proficiency in Microsoft Excel (VLOOKUP/XLOOKUP, pivot tables) and data analysis/reporting tools.
• Ability to read and interpret carrier contracts, rate decks, service agreements, and regulatory filings.
• Wholesale/Large Business Collections a plus.
• Strong written and verbal communication skills.
• Experience with telecom billing or mediation systems preferred (e.g., TEOCO, Ericsson, Oracle, SAP, or other industry platforms).
• Ability to manage multiple priorities in a fast-paced, high-volume environment.

Requirements

• Telecom billing and dispute expertise.
• Tariff and contract interpretation.
• Critical thinking and quantitative analysis.
• Strong documentation and communication.
• Attention to detail and accuracy.
• Cross-functional collaboration.
• Accountability and ownership.

Benefits

• Competitive compensation and comprehensive benefits.
• Medical, dental, vision, and life insurance.
• Employee assistance program.
• 401K plan with company match.
• Voluntary benefits.