[Hiring] Director, Fraud Risk Oversight @Best Egg

Role Description

We are seeking an experienced Director of Fraud Risk Oversight to join our Second Line of Defense (2LOD), supporting our consumer lending unsecured and secured personal loan businesses. This role will help develop and manage independent oversight, governance, and credible challenges to protect the organization from emerging and evolving fraud threats. This individual will ensure fraud strategies, detection models, and operational processes are aligned with the company’s risk appetite, regulatory expectations, and customer experience objectives within a fast-growing FinTech environment.

Key Responsibilities

• Fraud Risk Oversight & Governance
  • Provide independent 2LOD oversight of fraud risk management frameworks, including policies, standards, and controls.
  • Review and challenge 1LOD fraud strategies across originations, account management, and servicing.
  • Ensure alignment of fraud practices with enterprise risk appetite and governance standards.
  • Partner with credit risk on first payment default trends and data linking analysis.
• Fraud Strategy & Model Oversight
  • Oversee and challenge fraud detection and prevention strategies, including:
    • Application and identity fraud controls
    • Synthetic / stolen identity detection
    • Device, IP, and behavioral analytics
    • Payment fraud / ACH return monitoring
    • Loan servicing activity monitoring
  • Assess effectiveness and usage of fraud models, rules engines, and decisioning tools.
• Fraud Operations & Controls
  • Evaluate fraud operations, including case management, investigations, and recovery processes.
  • Review controls related to customer authentication, identity verification, and digital channels.
  • Assess vendor and third-party risk related to fraud tools, data providers, and service partners.
• Fraud Loss & Performance Monitoring
  • Monitor fraud trends, loss rates, and emerging threats across the portfolio.
  • Evaluate fraud loss forecasting and alignment with business and risk expectations.
  • Identify and escalate emerging fraud risks, vulnerabilities, and control gaps.
• Regulatory & Compliance Oversight
  • Ensure adherence to applicable fraud, consumer protection, and data security regulations.
  • Provide oversight of compliance with expectations related to UDAAP, FCRA (as applicable), and identity verification standards.
  • Support regulatory exams, internal audits, and issue remediation related to fraud risk.
• Risk Reporting & Escalation
  • Develop and deliver fraud risk reporting, dashboards, and insights to various key stakeholders across the company.
  • Escalate material fraud risks, control weaknesses, and emerging threats in a timely manner.
  • Contribute to enterprise risk assessments and cross-risk coordination.
• Cross-Functional Collaboration & Innovation
  • Partner with Product, Engineering, Risk, and Operations teams to ensure fraud controls are embedded in product design and customer journeys.
  • Provide oversight of new technologies, including AI/ML-based fraud detection and digital identity solutions.
  • Ensure appropriate governance over FinTech innovations and third-party integrations.

Qualifications

• Required Experience
  • 10+ years of experience in fraud risk management, fraud strategy, or fraud operations within financial services or FinTech.
  • Experience in 2LOD, risk oversight, audit, or control functions, or strong exposure to independent challenge frameworks.
  • Deep understanding of fraud typologies, detection strategies, and fraud lifecycle management.
  • Experience working with fraud models, rules engines, and analytics.
• Preferred Experience
  • Experience in a consumer lending and/or digital banking environment.
  • Familiarity with identity verification, authentication technologies, and digital fraud prevention tools.
  • Exposure to vendor risk management and third-party fraud solutions.
• Regulatory Knowledge
  • Working knowledge of relevant regulations and guidance, including UDAAP, FCRA (as applicable to fraud processes), and identity verification / KYC-related expectations.
  • Experience interacting with regulators, internal audit, or compliance teams preferred.

Skills & Competencies

• Strong risk and control mindset with ability to provide independent, credible challenge.
• Analytical thinker with ability to interpret fraud trends and emerging threats.
• Strong cross-functional collaboration skills.
• Excellent communication and stakeholder management skills.
• Ability to operate in a fast-paced, technology-driven environment.
• Willingness to adapt to a fast-paced environment and adjust priorities accordingly.

Benefits

• Pre-tax and post-tax retirement savings plans with a competitive company matching program.
• Generous paid time-off plans including vacation, personal/sick time, paid short-term and long-term disability leaves, paid parental leave, and paid company holidays.
• Multiple health care plans to choose from, including dental and vision options.
• Flexible Spending Plans for Health Care, Dependent Care, and Health Reimbursement Accounts.
• Company-paid benefits such as life insurance, wellness platforms, employee assistance programs, and Health Advocate programs.
• Other great discounted benefits include identity theft protection, pet insurance, fitness center reimbursements, and many more!