[Hiring] Director, Claims @AmTrust Financial Services, Inc.

Role Description

AmTrust Financial Services is currently seeking a Director, Claims for our Non-Profit segment. The successful candidate will manage and mentor a team of claims professionals handling high-exposure and complex Non-Profit claims.

• Owns the development and performance of a Non-Profit focused claims team, ensuring quality, accuracy, and timely resolution of commercial liability claims of high complexity and/or severity.
• Assigns new claims to team members based on complexity and skill set of staff.
• Oversees the handling of all aspects of the claims assigned to the team including investigation, communication, documentation, reserving, litigation management, evaluation, negotiation, and settlement.
• Provides technical guidance on complex coverage, liability, litigation, and damage assessment issues.
• Ensures that all customers receive quality service and advocates claims customer service excellence.
• Completes regular manager reviews of claims to ensure work meets or exceeds standards.
• Regularly participates in claims roundtable discussions focusing on claims issues.
• Manages personnel administration including employee evaluations and performance.
• Creates an environment that ensures transparency, accountability, training, and development.
• Prepares regular periodic reports and monitors system reports to ensure adherence to corporate and regulatory standards.
• Reviews and analyzes processes, procedures, and workflows to identify opportunities for process improvement and efficiency.
• Maintains awareness of emerging legal, regulatory, and industry developments affecting non-profit and general liability claims.
• Other tasks as assigned by AVP/VP.

Qualifications

• Minimum of 5 years’ experience in leadership roles within the insurance industry.
• 7-10 years of relevant and progressively more responsible claims work experience across multiple casualty lines.
• Bachelor’s degree or equivalent work experience; Juris Doctor (J.D.) preferred.
• Multi-jurisdictional expertise.
• Valid claims adjuster’s license in appropriate jurisdictions or ability to obtain such.
• Thorough understanding of tort and contract laws, principles of coverage, and liability insurance in general.
• Strong contractual analysis skills for coverage determinations and risk transfer obligations.
• Skillful negotiator.
• Ability to manage a diverse group of claims professionals located in multiple offices.
• Ability to mentor, train, and be a leader within the organization.
• Ability to plan, organize, delegate, and develop direct reports.
• Ability to synthesize and draw conclusions from large amounts of data.
• Demonstrates drive and ambition to achieve goals and outstanding results.
• Possesses emotional intelligence and self-awareness.
• Embraces change; invites feedback related to performance and deals constructively with criticism.

Benefits

• Competitive compensation package.
• Excellent career advancement opportunities.
• Medical & Dental Plans.
• Life Insurance, including eligible spouses & children.
• Health Care Flexible Spending.
• Dependent Care.
• 401k Savings Plans.
• Paid Time Off.