[Hiring] Deposit Specialist @Neighbors Bank

Role Description

We’re looking for a detail-driven, customer-focused professional to join our Risk Management team as a Deposit Specialist. In this role, you’ll blend service, analysis, and compliance – helping our customers succeed while ensuring the integrity and security of our deposit operations.

If you’re someone who loves solving problems, spotting inconsistencies before they become issues, and providing exceptional customer care, we’d love to talk.

What You’ll Do

• Deliver outstanding customer service through accurate transaction processing, thoughtful account maintenance support, and timely resolution of discrepancies or disputes.
• Monitor online deposit accounts by reviewing documentation and account activity for potential fraud while ensuring compliance with banking policies, procedures, and regulatory requirements.
• Conduct deposit reviews and audits, analyze data and produce clear, actionable reports.
• Perform third-party vendor due diligence to ensure partners meet our standards for security, compliance, and reliability.
• Act as a bridge between teams, collaborating with the Contact Center and internal departments to resolve issues and streamline communication.
• Keep policies current through ongoing updates to account disclosures and bank procedures to align with evolving laws and regulations.

Qualifications

• 1+ year(s) of banking or financial services experience.
• Proficiency in Excel and basic computer technologies.

Requirements

• Stay exceptionally organized - managing account details, documentation, and customer requests with accuracy and care.
• Solve problems with curiosity - digging into discrepancies or unusual activity until you find clear, data-backed answers.
• Work independently - self-driven and dependable, able to prioritize tasks and deliver results with minimal supervision.
• Communicate with empathy and clarity - turning complex banking processes into simple, reassuring experiences for customers and teammates alike, and de-escalate customer concerns effectively.
• Adapt quickly – learn and understand bank policies, procedures, and regulatory requirements, along with banking and online account opening platforms to comfortably navigate multiple systems while assisting customers.

Benefits

• Competitive pay ($24/hr.) plus a full suite of benefits: health and dental coverage, 401(k) match, PTO, paid holidays, wellness program, monthly WFH reimbursement, and more.

Company Description

Neighbors Bank is proud to be an Equal Opportunity Employer committed to creating a diverse and inclusive workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected classifications.