[Hiring] Credit Risk Director, Business Borrowing @Monzo

Role Description

We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. Our product offering has grown a lot in the last 10 years in the UK. We offer:

• Personal and business bank accounts
• Joint accounts
• Accounts for 16-17 year olds
• A free kids account
• Credit cards

Our UK customers can also:

• Save
• Invest
• Combine their pensions

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award-winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

We are looking for a Director to build and lead our credit risk function for lending to our business banking customers. The ideal candidate should have in-depth knowledge of lending to small and medium size sole traders and limited companies, automated decisioning, and Credit Risk Management activities.

As the size of our Business Banking customer base continues to grow, we are building out lending products to support our customers' funding needs. We aim to create a genuine feel-good factor when it comes to business credit, and are looking to build a team of driven, analytical, and creative individuals to help us achieve this goal.

With your experience of developing credit risk strategies specifically for small and medium enterprises and building best-in-class credit capabilities, you'll help drive the success of Monzo's borrowing propositions. You will lead a team of credit analysts and managers and play a pivotal role in refining our credit and pricing strategies, particularly as we introduce new lending products to the market.

Qualifications

• Strong domain expertise in providing lending products to small businesses
• Track record leading analytical credit teams
• Deep understanding of how business lending works, including regulation and industry best practice
• Passionate about customers and understanding the role credit strategies and policies play in customer outcomes
• Comfortable balancing ‘soft’ information (e.g. customer feedback/qualitative market research) with hard data (e.g. A/B test outcomes)
• Strong analytical and data capabilities, backed up by technical coding skills
• Dynamic energy and keen to improve products and help ship changes to customers
• Clear communicator, able to articulate decision points
• Works well in a team with diverse skill sets and personality types
• Comfortable in a fast-moving and changing company

Requirements

• Leading a team designing and implementing credit and pricing strategies for our business lending products
• Monitoring the performance of our existing strategies, and iterating to improve them
• Leading initiatives to improve our credit underwriting, boost growth and/or manage portfolio risk
• Supporting the design and roll-out of new products and customer journeys
• Providing leadership across our Business Banking and Borrowing Collectives
• Being a member of the Borrowing Leadership Team which drives Monzo's overall borrowing strategy

Benefits

• Relocation assistance to the UK
• Visa sponsorship available
• Flexible working hours
• Learning budget of £1,000 a year for books, training courses, and conferences
• And much more, see our full list of benefits

Company Description

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.