[Hiring] Credit Officer @Talent

Role Description

We are seeking a Credit Officer to manage collections across a high-volume debtors ledger, ensuring timely cash flow, accurate reconciliation, and strong commercial outcomes. This role offers the opportunity to take ownership of your ledger while working within a collaborative environment, maintaining high standards across collections, contract administration, and financial processes.

• The Credit Officer is responsible for managing the day-to-day collection activities of their assigned ledger and the administration of all commercial contracts, ensuring they align with Talent’s world-class standards.
• This role offers an exciting opportunity for an experienced collections professional to focus on managing our extensive ledger in a collaborative team environment.

Credit Collections:

• Manage cash collections related to the debtors ledger, ensuring timely reconciliation of accounts and resolution of queries.
• Utilise technology and processes to improve collection efficiency and accuracy.
• Report regularly to the Credit Manager, providing insights into collection progress and account statuses.
• Cash allocations, RCTI reconciliations, bank reconciliations & general administration (Zendesk ticket assignment).

Detailed Role Description

Collection Activities

• Manage cash collections for the assigned ledger, consistently meeting or exceeding monthly targets.
• Cash receipting, cash allocations and bank reconciliations daily.
• Investigate and resolve account issues, particularly those with 60- and 90-day debt, escalating to account managers and general managers as needed.
• Handle all queries within agreed service level targets and ensure appropriate allocation and management of collections.
• Record all collection activities in financial systems and assist with weekly/monthly reporting and aged receivables analysis.
• Respond promptly and accurately to business requests, providing essential support to the organisation.
• Ad hoc reporting as required.

Continuous Improvement

• Lead efforts to develop and continuously improve processes and systems, ensuring compliance with regulatory requirements.
• Address complex issues related to business development, technological changes, and regulatory updates, while embodying organisational values.

Qualifications

• Collections Expertise: Minimum of 2 years of hands-on experience in collections, particularly in high-volume environments.
• Accounts Receivable: Proficient in accounts receivable reconciliations.
• Commercial Acumen: Strong entrepreneurial spirit with a solid understanding of commercial operations.
• Customer Service: Excellent customer service skills.
• Attention to Detail: Strong attention to detail with intermediate to advanced Excel skills.

Highly Desirable

• Industry Knowledge: Previous experience in the staffing industry.
• Systems Proficiency: Familiarity with Bullhorn, Fasttrack, Business Central, or similar systems.
• Third-Party Payment Systems: Experience with third-party payment systems such as Fieldglass and Ariba.

Benefits

• Work from anywhere in the world for 2 weeks per year!
• 6 additional days per year for resting and recharging.
• 4 weeks annual leave.
• Annual health and lifestyle allowance.