[Hiring] Credit & Collections Specialist I @Labcorp

Role Description

Labcorp is seeking a remote Credit and Collections Specialist to join our team!

Work Schedule: Monday - Friday; 8:00 AM - 5:00 PM EST; Potential flex time available after training.

Job Responsibilities:

• Follow SOP’s to reduce aging AR >60‑day balances
• Outreach to customers by phone, email, and/or letters
• Handle sensitive information in a confidential manner
• Prepare updates on account resolution for various levels of leadership
• Document all activities and attempts to reduce balances
• Prepare placement packages for outside attorneys for possible litigation
• Communicate via telephone with operations management, physicians, attorneys, and internal customers
• Utilize tools to obtain improved billing information
• Perform research and evaluation of complex projects/assignments to identify and measure financial implications
• Analyze and determine areas for process improvement and education

Qualifications

• High School Diploma or GED equivalent
• Minimum 1 year of relevant work experience

Requirements

• 1 year of prior call center, customer service, collections, or healthcare billing‑related work experience (preferred)
• Prior work experience with meeting deadlines and weekly goals
• Proficiency in Microsoft Office products, including but not limited to Excel
• Ability to compile and organize data
• Critical thinking skills and a basic understanding of medical and computer skills
• Ability to work independently and manage time effectively
• Dedicated, quiet workspace free from distractions
• Internet download speed of at least 50 Mbps (no satellite internet)
• Equipment must be connected via Ethernet (Wi‑Fi, mobile routers, or hotspots are not supported)

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.