[Hiring] Credit Balance Specialist @WVU Medicine

Role Description

Responsible for resolution of credit balances and refunds.

Qualifications

• High school diploma or equivalent.
• One (1) year experience in a healthcare setting (preferred).

Requirements

• Resolves credit balances identified through Epic work queues, an internal credit balance report, billing, cash posting, or payer or patient/guarantor request.
• Researches refund requests and recommendations as appropriate. Provides complete and accurate disputes when refunds are not warranted.
• Reviews entire guarantor record to identify accounts across all facility locations with open patient responsibilities and transfers patient payments and/or adjustments when appropriate.
• Gathers statistics, completes reports and performs other duties as scheduled or requested.
• Organizes and executes daily tasks in appropriate priority to achieve optimal productivity, accountability and efficiency.
• Participates in educational programs to meet mandatory requirements and identified needs with regard to job and personal growth.
• Attends department meetings, teleconferences and webcasts as necessary.
• Monitors accounts to facilitate timely follow-up and payment to maximize cash receipts.
• Provides excellent customer service to patients, visitors and employees.
• Participates in performance improvement initiatives as requested.
• Works with supervisor and manager to develop and exceed annual goals.
• Maintains confidentiality according to policy when interacting with patients, physicians, families, co-workers and the public regarding demographic/clinical/financial information.

Benefits

• Scheduled Weekly Hours: 40
• Shift: Day (United States of America)
• Exempt/Non-Exempt: United States of America (Non-Exempt)