[Hiring] Credit and Collections Analyst @Vonage

Role Description

We are looking for a Credit and Collections Analyst to work alongside our team, reaching out to customers across regions to collect on overdue balances, reconcile accounts, assist with Collections Analyst escalations, and work cross-functionally to ensure disputes are raised and resolved in a timely manner. The role also involves credit assessments of new and existing customers to decrease financial exposure and support revenue growth. This is a fast-paced position for an excellent communicator who thrives on cross-functional collaboration and is comfortable being managed remotely.

• Support cash collections for delinquent customers by reaching out directly to resolve unpaid balances
• Assist with Collections Analyst escalations by providing guidance and support, serving as the secondary escalation point for API collections issues
• Conduct credit assessments for customers to support revenue growth while minimizing financial risk
• Liaise with Sales, Carrier and Customer Support teams to assist with internal and external Finance-related queries
• Perform periodic and ad hoc reconciliation of customer accounts to resolve variances and payment delays
• Manage account netting processes, collaborating with AP and customers to reconcile transactions
• Partner with the tax team to support and coordinate local tax and withholding tax requirements
• Ensure Finance-related processes are adhered to for SOX compliance and efficient business operations
• Generate weekly and monthly Accounts Receivable (A/R) reports for executive review
• Assist with process improvement projects to enhance collections outcomes

Qualifications

• Minimum 5 years of relevant experience in Finance and Collections, preferably for a US company
• Demonstrated expertise in managing and reconciling complex netting accounts
• Experience in multi-currency billing and the full order-to-cash (OTC) cycle
• Experience in robust control environments, preferably SOX
• Proficiency with BI tools, preferably Tableau, and comfort working with high volumes of financial data
• Advanced user of Microsoft Excel and Google Sheets for ad hoc reporting
• Strong problem-solving skills with the ability to prioritize, multitask and communicate effectively

Requirements

• Fluency in Mandarin, in addition to English (considered a plus)
• Experience in communications products or similar complex, high-volume transaction businesses (considered a plus)
• Experience using Zuora and/or Oracle Fusion Advanced Collections (considered a plus)
• Commercially minded with a sense of humour and a can-do attitude (considered a plus)

Benefits

• There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team.
• Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.