[Hiring] Consumer Lending Operations - SVP Consumer Lending @Nuvision Federal Credit Union

Role Description

Reporting directly to the Chief Credit Officer, the Senior Vice President (SVP) of Consumer Lending is a key leader providing strategic oversight and operational excellence across the full spectrum of consumer lending functions, including:

• Indirect Lending
• Direct Consumer Lending Underwriting
• Consumer Lending Operations

This role requires strong leadership and management skills, strategic thinking, credit management skills, and an understanding of the competitive landscape of Nuvision’s markets. The SVP will utilize profitability analyzing tools for product pricing and ensure compliance with regulatory standards.

This position is responsible for:

• Setting, achieving, and evaluating lending goals
• Responding to changes in regulatory, market, and competitive conditions
• Ensuring all lending policies, practices, technologies, and workflows enhance member experience
• Safeguarding credit quality and driving sustainable portfolio growth

The SVP collaborates with executive leadership and cross-functional teams to ensure lending products and services meet member needs and advance the Credit Union’s vision and purpose.

Responsibilities

• Provide strategic leadership and enterprise accountability for the Consumer Lending division.
• Ensure each department's established metrics are tracked, analyzed, and reported regularly.
• In conjunction with the CCO and the Consumer Lending VPs, develop Consumer Lending Strategy and implementation plans.
• Ensure competitive products and services for members’ needs in each market.
• Lead, develop, and hold accountable a team of Vice Presidents responsible for key consumer lending functions.
• Monitor performance and provide ongoing feedback and coaching to direct and indirect reports.
• Partner with the Chief Lending Officer to develop and monitor consumer lending strategies.
• Administer, perform, and optimize mortgage systems and prepare reports for executive leaders.
• Maintain and monitor the Consumer Lending pipeline to ensure timely loan processing.
• Champion continuous improvement and modernization across consumer lending.
• Ensure strong governance and oversight of credit risk.
• Provide financial stewardship for the Consumer Lending division.
• Promote a high-performance leadership culture.
• Participate in the development and enhancement of Credit Union defined ethics and values.
• Represent the Credit Union at an executive level in internal and external engagements.
• Perform other executive-level duties as assigned.
• Support and participate in continuous improvement activities.
• Maintain confidentiality of sensitive information.
• Treat co-workers and members with respect.
• Support and participate in community activities that promote member-centric experiences.

Qualifications

• A minimum of 10 years’ experience in Consumer Lending sales and operations with direct credit authority.
• Five years of directly related leadership experience.
• Well-rounded knowledge of banking or financial institutional mortgage lending.
• High level of Credit experience.
• Experience working for an organization with a regional model.
• Business plans and budget planning experience.
• Understanding of credit scoring and automated approval systems.
• Extensive knowledge of applicable laws and regulations.
• Experience with product innovation and digital lending platforms.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical skills.
• Ability to develop effective solutions and make impactful decisions.
• Proficient computer skills.
• Strong management, organizational, and interpersonal skills.
• Effective team builder with demonstrated ability to empower and mentor staff.

Preferred Qualifications

• 15 plus years of progressive leadership in consumer lending.
• Proven knowledge and experience managing multiple lending functions.
• Deep understanding of loan processing systems and risk management.
• Experience working at a financial institution.

Education

• Bachelor's degree in Business Administration or related field.
• Professional certification or graduate degree preferred.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Flexible Spending Account
• 401(k) Matching
• Paid Time Off
• Training Provided
• Tuition Reimbursement