[Hiring] Complex Claims Specialist @Coalition

Role Description

Coalition is seeking an experienced and highly motivated Complex Claims Specialist, with strong expertise in Cyber insurance and incident coverage, to join its fast-moving and growing international team. The Claims team at Coalition stands out for its outstanding customer service and deep expertise in handling cyber claims for its insureds. As a team, we focus on partnering with our clients to resolve cyber incidents quickly and find practical, business-focused solutions to cyber risk. This is a full time, remote-first position, that can be based anywhere in Germany.

Responsibilities

• Handle the intake of cyber incidents, including the coordination of breach counsel, forensic investigators and other external partners.
• Evaluate the full portfolio of claims in Germany.
• Ensure timely recording and recommendation of appropriate and precise loss reserves in accordance with Coalition’s guidelines.
• Handle complex claims involving both first-party and third-party elements, including the assessment and, where applicable, pursuit of subrogation/recovery claims.
• Handle complex and litigated claims, including third party liability arising from security failures or data breaches.
• Maintain accurate file documentation/information in our claims system.
• Assess liability, quantum and coverage on claims, and clearly document your analysis, strategy and decisions in our claims system.
• Intelligently guide and monitor third-party service providers, including quality of work, strategy and spend.
• Maintain and develop relationships with brokers, insured stakeholders and key partners in the German market.
• Identify and pursue settlement opportunities that achieve effective outcomes.
• Work closely with legal counsel and other stakeholders to coordinate defense strategy and drive timely resolution of claims.
• Provide data and insights to underwriters.
• Support business development by contributing to marketing, client presentations and sales discussions.
• Liaise with partner carriers.
• Lead client engagement activities, including cyber incident preparedness and tabletop exercises, whether delivered directly by Coalition or our partners.
• Ensure the global claims team is aware of specific claims handling requirements and market practices in Germany as well as other EEA countries, as Coalition expands its geographical footprint.

Qualifications

• 3+ years of experience handling cyber claims.
• Preferred background in handling wider financial lines claims, including D&O, E&O.
• Experience handling European cyber incidents.
• German Law Degree.
• Knowledge of GDPR and German regulatory requirements.
• Fluent in German & English is required.

Requirements

• Demonstrated experience to work as part of a team, interact with others, meet goals, and successfully perform in a fast-paced and changing work environment.
• Excellent communication skills and ability to provide interactive experience with clients, colleagues and stakeholders.
• Team-oriented with aptitude to excel in a collegial environment but also able to work proactively and independently.

Bonus Points

• Relevant experience in the insurance industry, ideally including claims handling for the Austrian and/or Swiss market.

Benefits

• 100% public healthcare coverage.
• 30+ paid holidays.
• Annual home office stipend.
• Statutory pension.
• Mental & physical health wellness programs.
• Competitive compensation and opportunity for advancement.