[Hiring] Commercial Resolutions Officer @South State Bank

Role Description

Responsible for managing a portfolio of classified loans in a manner that reduces problem assets and minimizes losses to the bank.

Essential Functions

• Day-to-day management of a portfolio of classified assets.
• Communicate with borrowers via phone, face-to-face meetings, and written correspondence.
• Issue past due and demand letters to delinquent borrowers in accordance with bank policy and applicable banking laws when necessary.
• Document collection activities including borrower calls/meetings and correspondence in the Fiserv Premier collections system.
• Maintain an orderly e-file system to retain necessary documentation and ensure that e-files are complete and up-to-date.
• Effectively manage maturing loans in the assigned portfolio.
• Negotiate renewal/modification terms with borrowers and secure necessary approvals.
• Clear any documentation or approval exceptions identified post-closing.
• Review all assigned loans and develop a resolution strategy for each.
• Negotiate settlements with borrowers and guarantors, including deed-in-lieu of foreclosure, short sale, and discounted payoffs.
• Ensure accurate coding on all loans in portfolio based on current status.
• Engage attorneys, appraisers, and other outside vendors as needed.
• Identify loans in portfolio that require an impairment analysis and conduct the analysis as needed.
• Coordinate the transfer of loans to other areas of the bank when necessary.
• Ensure compliance with state and federal law, banking regulations, and bank policy.
• Actively participate in the SAM Quarterly Review process.
• Assist the Director of Special Assets in responding to audit requests.
• Serve as a resource for other areas of the bank to answer questions and assist with specific needs.
• Assist the SAM Manager with special projects as needed.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

• High School Diploma required; College degree or some college preferred.
• 5+ years of banking experience, preferably in a lending or collections environment.
• Strong organizational, communication, and computer skills (particularly with Microsoft Office products).

Requirements

• Strong Data Acquisition and Management skills.
• General banking knowledge.
• Strong negotiation and mediation skills.

Benefits

• Equal Opportunity Employer, including disabled/veterans.