Role Description
The primary purpose of this position is to assist TBACU to live out its mission, “To serve our community and build trusted relationships.” A key component of this service is to identify members’ needs and provide appropriate TBACU product solutions which ultimately helps the credit union grow. To adequately and effectively serve members and TBACU team members by providing prompt and accurate financial data and maintaining financial security.
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Responsible for evaluating the financial health of commercial loan applicants by conducting in-depth credit analyses and preparing detailed reports.
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This role supports sound lending decisions by assessing risk, interpreting financial data, and collaborating with lending teams to ensure compliance and accuracy.
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Encourage positive communication with internal and external members in accordance with credit union service standards.
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Actively promote credit union sales and service culture.
Ensuring outstanding service to internal and external members is delivered in alignment with our Service Standards which state:
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I will provide an immediate and friendly greeting.
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I will service you with a smile.
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I will address you by name.
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I will give you my full attention.
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I will make recommendations to improve your financial well-being.
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I will treat you with courtesy and respect.
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I will thank you for your business.
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I will respond to messages before the end of the day.
Qualifications
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Strong analytical and problem-solving skills.
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Ability to work independently and manage multiple tasks effectively.
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High level of attention to detail and accuracy.
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Maintain a positive and cooperative approach towards work and working with co-workers and members.
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Service focused behavior with strong commitment to excellence.
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Self-motivated and willing to learn new technology and applications.
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Ability to work as part of a team.
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Possess good time management and organizational skills, and the flexibility and determination to handle deadlines and a wide variety of duties each day.
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Ability to take initiative in recommending/making changes to improve efficiencies.
Requirements
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Ability to be bonded.
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Ability to clear credit and criminal history check.
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Compliance with the U.S Patriot Act and the Credit Union’s Bank Secrecy and OFAC Policies and Procedures.
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Compliance with the Gramm-Leach-Bliley Act and the Credit Union’s Information Security program, maintaining the privacy and security of information, systems, and locations.
Benefits
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Remote capable position.
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Will require occasional travel for training or meetings.
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Collaborative and professional work environment.
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Must maintain a neat and orderly work area.
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Protect the confidentiality of credit union employees and members by locking or removing items from desk/workstation when away.
Education & Experience
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High school diploma or equivalent, required.
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Bachelor’s degree in business, Accounting, Finance, or a related field or equivalent work experience, preferred.
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Minimum of 2 years’ experience as a Credit Analyst/Underwriter.
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Experience with Abrigo/Sageworks software is highly desirable.
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Excellent understanding of math applications.
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Possess excellent listening, clear verbal and professional written communication skills.
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Familiarity with credit union operations and lending practices is preferred.
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Proficient in Windows Operating System and Microsoft Office Suite/o365 Suite.
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Advanced ability and experience with using Excel.
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Strong typing (Includes: 10 keys) and basic technology problem solving skills.