[Hiring] Collections Specialist @Fresh Prints

Role Description

As a member of our Finance Team, you're going to have wide-ranging responsibilities and goals. However, your primary focus will be to help manage our entire invoice collection process. You will be responsible for making sure we receive timely payments of over $40 million a year in revenue.

• Following up with customers on open and overdue invoices
• Handling case escalations and complex invoices
• Coordinating with Universities, Student organizations, and companies on invoice payments
• Tracking and reporting on overall collections metrics
• Applying check and Venmo payments to invoices
• Taking card payments over the phone
• Applying discounts and refunds to invoices
• Analyzing invoice-level and portfolio-level data to determine priorities, plan collection efforts, and drive timely payments
• The Unknown - we're always looking to find new ways to improve, and we also want you to take ownership of projects you think can add value

Qualifications

• 2+ years of experience in the Finance/Collections/Accounts Receivable field
• Excellent communication skills and proficiency in English are a must
• Customer centric
• Good problem-solving skills

Requirements

• Proactive: You believe it’s always on you to make sure anything you do is a success.
• In love with a challenge: You revel in solving problems and want a job that pushes you out of your comfort zone.
• Goal-oriented: You’re incredibly ambitious. You’re dedicated to a long-term vision of who you are and where you want to go.
• Open to change: You’re inspired by the endless ways in which everything we do can always be improved.
• Calm under pressure: You have a sense of urgency but channel it into productively working through any issues.
• Super attentive to detail: You have an eagle’s eye for detail and can catch any mistake within seconds.

Benefits

• 2-month paid Sabbatical to eligible employees

Company Description

Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.

Fresh Prints never charges any money during the hiring process. If you’re asked to pay for a job, it’s not real.