[Hiring] Collections Specialist @Naviga

Role Description

This is an exceptional opportunity to join a highly respected global firm supporting a newly expanded and rapidly growing business unit in Northern California. Working as a Collections Specialist, you will gain direct visibility into firm leadership and work closely with attorneys, billing professionals, and accounting managers. This role supports a streamlined interview process with an active hiring team looking to onboard talent quickly.

This position can sit within a commutable distance from the Palo Alto, San Francisco, Los Angeles, Phoenix, or San Diego offices. This is a remote work environment with occasional in-office visits based on critical business needs, team collaboration, month-end close, or year-end activities.

What You Will Do

• Client Onboarding Support: Assist in gathering required financial documentation, creating new client profiles, and ensuring complete alignment with standard onboarding compliance procedures.
• Payment Processing & Research: Handle credit card transactions, verify payment entries, research discrepancies, and track missing transactions by coordinating directly with internal teams and clients.
• Report Generation: Run and analyze detailed reports relating to outstanding balances, firm collections activities, and financial transactions to provide actionable insights for leadership.
• Vendor Forms & Account Administration: Complete and process vendor forms accurately against company policies and manage overpayment documentation via expense systems (Chrome River) to issue client refunds.
• Management Support: Partner closely with Collections Managers, offering administrative assistance, managing critical client account files, and handling client objections smoothly.

90-Day Success Roadmap

• First 30 Days: Complete in-house system training, familiarize yourself with firm compliance guidelines, and begin managing client onboarding documentation.
• 60 Days: Transition into fully processing daily credit card transactions, analyzing weekly aging reports, and resolving standard payment discrepancies independently.
• 90 Days: Confidently manage the full lifecycle of specialized collections accounts, effectively navigate client objections, and seamlessly support month-end close alongside the accounting operations group.

Qualifications

• High school diploma or GED (Associate's degree preferred).
• A minimum of 5 years of experience in a professional accounting role focused on collections, accounts receivable, or financial administration.
• Prior billing and collections experience specifically within a law firm environment.
• Strong familiarity with supporting attorneys and managing legal billing structures.
• Intermediate-level skills in MS Word and Excel.
• Technical familiarity with industry-standard accounting tools like Aderant, Chrome River, Workday, PayPal, or ARCS is highly preferred.
• Top-tier verbal and written communication skills necessary to interact professionally with firm partners, clients, and corporate business professionals under deadline pressure.

Flexibility & Work-Life Integration

• Schedule Control: Enjoy a standard, predictable business schedule (such as 8:30 AM – 5:00 PM or 9:00 AM – 5:30 PM) featuring a structured lunch break.
• True Hybrid/Remote Flexibility: This is not a restrictive, rigid weekly in-office requirement. The position operates primarily from home with office visits targeted intentionally around peak periods, key milestones, or specific collaborative needs.
• Peak Period Adjustments: While hours are regular, flexibility is needed to support occasional additional coverage requirements during firm month-end and year-end close cycles.

Benefits

• Highly competitive compensation structure, with an expected hiring range based on experience and qualification level.
• Premium hourly compensation with overtime eligibility.
• Comprehensive corporate benefits package including excellent medical, dental, and vision insurance.
• Corporate 401(k) plan.
• Freedom of remote work backed by the global stability and prestige of a top-tier legal industry leader.