[Hiring] Collections Specialist @Basis

Role Description

• Acting as a team lead for Collections Coordinator roles
• Performing collections outreach for a portfolio of at least $40M, while always striving to exceed collection goals, lower DSO, and meet or exceed individual KPIs
• Having a sound judgment of industry, market trends, and internal processes to form an intelligent approach towards the escalation of collection issues
• Researching and reconciling misapplied or unapplied cash
• Completing assigned month-end tasks accurately and timely
• Strategically approaching customers to limit Basis' exposure and mitigate risk
• Accurately and consistently documenting all collections efforts in Basis' financial system, Netsuite
• Performing daily cash application timely and with 100% accuracy
• Reviewing customers' financial position and credit-worthiness using different tools and resources
• Providing backup coverage as needed
• Proactively engaging in periodically reviewing and updating existing policies and procedures
• Providing Raving Fan service to customers and colleagues
• Working with Billing and Sales to resolve customer issues timely
• Assisting with special projects for the Manager or Director as needed

Qualifications

• Thoughtful approach to collaboration, design, and decision-making that prioritizes equity, access, and continuous learning
• Commitment to creating inclusive, respectful environments where all voices are valued and supported
• 2-3 years of relevant work experience
• College degree in Business, Finance, Accounting, or similar
• Previous strong cash application and credit card experience, at least 2-3 years of working knowledge
• Previous accounts receivable and collection experience, at least 2-3 years
• Strong negotiating and problem-solving skills
• Excellent written and oral communication skills
• Strong knowledge of Excel

Requirements

• Spanish bilingual skills are a plus, but not required

Benefits

• Competitive perks including a flexible work week
• 401k/RRSP matching
• Mental health support
• Paid sabbaticals
• Generous parental leave
• Flexible work options
• Recognition as a top workplace