[Hiring] Collections Specialist @Consensus Cloud Solutions

Role Description

We are looking for a Collections Specialist to join our Consensus Finance Operations team. The ideal candidate is a self-starter with great attention to detail and customer service skills. The ability to be flexible with daily responsibilities, work independently but also in a team environment is very important.

• Monitoring customer account details for nonpayment, delayed payments, and other irregularities
• Researching and resolving payment discrepancies
• Following up on past due accounts and collecting payments, both via email and phone contacts
• Developing and maintaining relationships with customers to expedite collections
• Under the supervision of the collections management, negotiating payment arrangements, working with third party collections, and recommending write offs
• Maintaining, reviewing, and analyzing A/R aging reports with periodic status updates with the account management team
• Assisting with other tasks as assigned by collections lead or management and supporting the AR team with ad hoc projects
• Answering phone calls and helping customers
• Assisting with project work as necessary
• Performing other duties and responsibilities as required, assigned, or requested

Qualifications

• 3+ years of collections experience with a high volume of accounts, this role will work with a minimum of 500 accounts
• 1+ years of experience with Oracle Financials software
• Intermediate Excel skills, including Lookups and Pivot Tables
• Strong knowledge of billing procedures and collection techniques
• Excellent customer service and problem-solving skills
• Strong analytical and detail-oriented mentality
• Ability to multitask in a fast-paced environment
• Exceptional organizational skills with the ability to multitask and correctly prioritize
• Strong verbal and written communication skills
• High attention to detail

Requirements

• You will stand out if you also have 1+ years of experience in Salesforce

Benefits

• Fully remote within Ireland
• No travel required
• Must be able to sit for long periods, as well as handle long periods of screen time
• Reliable, high speed internet required
• Not eligible for sponsorship