[Hiring] Collections Risk Management Lead @Flex

Role Description

The Collections Risk Management Lead is a key member of the Flex Risk Management Leadership Team (reports to the Chief Risk Officer) who will have the opportunity to take the Fraud Risk Management function at Flex to a level that rivals the best in class.

• Own end-to-end collections risk management for Flex's credit card portfolio across consumer and small business segments.
• Early stage collections:
  • Monitor roll rates and delinquency migration across DPD buckets.
  • Design and refine treatment strategies by risk segment, balance tier, and obligor type.
  • Optimize contact timing, channel mix, and messaging to maximize cure rates before accounts deteriorate further.
• Late stage collections:
  • Manage pre-charge-off intervention strategies.
  • Own the analytical framework for determining when accounts warrant accelerated action versus continued treatment.
  • Maintain visibility into cure and re-default patterns by treatment cohort.
• Hardship & modification management:
  • Maintain analytical visibility into hardship program utilization, modification outcomes, and re-default rates.
  • Identify where hardship programs are being used appropriately versus as avoidance behavior.
• Settlement strategy:
  • Define settlement authorization frameworks by balance tier, DPD, and obligor type.
  • Evaluate the NPV trade-off between discounted resolution and continued collection effort.
  • Govern agency settlement authority to avoid both under-recovery and adverse selection among accounts that would have paid in full.
• Vendor & agency management:
  • Define the strategic boundary between in-house collections and third-party placement.
  • Evaluate and manage agency relationships on the basis of liquidation rates, compliance posture, consumer treatment standards, and cost-to-collect.
  • Own the KPI framework for vendor performance and hold agencies accountable to it.
• Litigation:
  • Identify accounts where legal escalation is warranted based on balance size, recovery probability, and obligor profile.
  • Maintain an analytical framework for litigation referral thresholds and track outcomes by segment.
  • Understand the owner-as-guarantor dimension in SMB accounts and where personal liability creates additional recovery optionality.
• Charge-off & recovery:
  • Own charge-off timing policy and its interaction with loss reserve mechanics.
  • Build and maintain recovery rate forecasts by vintage, segment, and channel.
  • Track net loss emergence and recovery curves over time.
• SMB-specific collections dynamics:
  • Apply a distinct analytical lens to small business obligors — seasonal cash flow patterns, owner-business financial entanglement, and the limits of standard consumer treatment strategies in a business context.
• Build and maintain collections performance frameworks that surface deterioration signals early and enable proactive treatment rather than reactive loss management.
• Synthesize data across sources — payment history, bureau refreshes, transaction behavior, contact records, and macro indicators — to segment the delinquent population intelligently and match treatment intensity to recovery probability.
• Lead periodic collections reviews: own the data, design the narrative, and present delinquency trends, recovery performance, and vendor outcomes to risk committees and senior leadership.
• Partner cross-functionally with credit, legal & compliance, finance, and operations to ensure collections strategy is aligned with loss reserve inputs, regulatory obligations, and customer experience standards.
• Contribute to stress testing and loss forecasting: model collections performance under adverse conditions and translate recovery assumptions into net loss projections.
• Serve as the internal SME on collections analytics — establishing measurement standards, treatment logic, and vendor governance frameworks as the portfolio scales.

Qualifications

• 7–15 years of hands-on Collections risk management experience; direct exposure to both a bank or regulated card program and a fintech strongly preferred.
• Hands-on familiarity with the full delinquency lifecycle: DPD bucket management, treatment strategy design, charge-off policy, recovery curve modeling, and net loss attribution.
• Practical experience managing or working alongside third-party collections agencies.
• Analytically self-sufficient: proficient in SQL and Python or R.
• Familiar with the regulatory overlay on collections: FDCPA obligations, Reg F communication rules, UDAAP considerations, and state-level restrictions.
• Understands the distinct dynamics of SMB collections — cash flow seasonality, the owner as guarantor, and where standard consumer treatment logic breaks down.

Mindset

• Operates at a senior thinking level relative to peer cohort.
• Thinks about collections as a risk management discipline, not a call center operation.
• Balances recovery maximization with consumer and business treatment standards.
• High quantitative aptitude: strong intuitive feel for roll rates, cure rates, and recovery curves.
• Effective communicator who can translate delinquency and recovery dynamics into crisp narratives for risk committees, finance, and senior leadership.

Compensation

$150,000 - $250,000 a year. We believe in the culture of ownership at Flex. All employees are given Equity in the company in addition to the Base Compensation.