[Hiring] Collections Associate @EnsembleIQ

Role Description

EnsembleIQ is seeking a detail-oriented and proactive Collections Associate to join our Accounts Receivable team. In this role, you will play a vital part in maintaining our financial health by managing collections across multiple brands within our portfolio. We are looking for a professional who balances persistence with a commitment to excellent customer service, ensuring that our payment cycles remain efficient while our client relationships stay strong.

Key Responsibilities

• Proactive Collection Management: Manage automated email distributions for routine follow-ups and personally outreach to customers with past-due invoices to resolve payment barriers.
• KPI Optimization: Work strategically to reduce average days-to-pay and minimize the volume of past-due accounts.
• Issue Escalation: Identify and escalate non-paying accounts to the appropriate internal parties when necessary.
• Billing Support: Utilize PDF editors to make formatting adjustments to invoices and upload documents to various customer portals.
• Administrative Maintenance: Handle customer file maintenance, complete new vendor forms, and follow up on outstanding purchase orders.
• Cross-Team Collaboration: Provide high-quality service to both external customers and internal EnsembleIQ team members to support the broader Accounts Receivable department.

Qualifications

• 3+ years of corporate collections experience with a solid understanding of standard collection procedures.
• Proven ability to maintain meticulous records and demonstrate high levels of accuracy.
• Strong verbal and written communication skills, with the ability to articulate complex issues to various levels of management.
• Highly organized with the ability to prioritize a diverse workload to drive measurable payment improvements.
• A dedicated team player who enjoys working across different departments to reach common goals.

Benefits

• Comprehensive compensation package including health, dental, and vision insurance.
• Tax-advantaged HSA/FSA options and a monthly stipend for internet.
• 100% company-paid short-term disability, long-term disability, and life insurance.
• Retirement savings include a 401(k) plan.
• Holistic well-being program and various optional coverages.
• Generous Paid Time Off (PTO) and a supportive EAP.
• Robust career development pathway featuring continuous feedback and specialized skills training.
• Commitment to Diversity, Equity, Inclusion, and Belonging (DEIB).