[Hiring] Collections Analyst, Associate @TekWissen

Role Description

Build your career with purpose. Be a champion for small and mid-size businesses. As a Collections Associate on CLIENT's Collections team, you'll serve as flexible, floating support across our full suite of 8 products spanning all CLIENT entities (Client.com LLC, Divvy, and Invoice2Go).

• No two days look the same in this role — you'll move between products and queues based on where the team needs you most, supporting case influxes, providing backup coverage, and stepping in wherever collection efforts need reinforcement.
• You'll be equipped with comprehensive training essentials to build fluency across our products, then given the autonomy to float where the work is.
• The Collections team owns the end-to-end collections process — reviewing each account to determine the best approach, then executing that plan to bring in the maximum amount of revenue.

The ideal candidate brings collections knowledge and experience, possesses a customer-centric mindset, and is able to contribute strongly individually and as part of a small but high-performing team to optimize collection efforts and deliver on critical financial targets.

Qualifications

• 1-2+ years of direct collections experience preferably in ecommerce, payments, financial services or a similar industry.
• Proven ability to learn, adapt and train on new processes and procedures — this role touches 8 products, so adaptability is essential.
• Comfort with a highly variable day-to-day, shifting between products and case types based on team needs.
• Logical and rational thinker with demonstrated data analysis and investigative skills.
• Excellent organizational and time management skills — must have ability to prioritize and balance multiple tasks simultaneously.
• Strong interpersonal and decision-making skills with ability to resolve conflicts and build relationships within a dynamic organization.

Requirements

• 1–2+ years of direct collections experience, preferably in payments, fintech, ecommerce, or financial services.
• Proven ability to quickly learn, adapt to, and execute new processes across multiple products and case types.
• Strong organizational and time management skills with the ability to prioritize and balance shifting workloads across several queues simultaneously.

Benefits

• Remote work opportunity.
• Flexible work hours.
• Comprehensive training provided.