[Hiring] Collections Analyst @ElevenLabs

Role Description

ElevenLabs is growing its enterprise customer base rapidly, and a well-run collections function is key to healthy cash flow and accurate credit loss reporting. As our Collections Analyst, you will manage the collections cycle for outstanding receivables:

• Reaching out to customers
• Resolving disputes
• Tracking aging buckets
• Working cross-functionally with AR, Revenue Accounting, and Customer Success to accelerate cash recovery

You will build and maintain collections workflows, develop customer relationships to resolve payment issues promptly and professionally, and contribute data to quarterly CECL analysis. This is a high-accountability, process-driven role for someone who is organised, commercially minded, and comfortable engaging customers directly.

Qualifications

• Experience managing a collections portfolio: outreach, dispute resolution, escalation, and recovery across enterprise and SMB accounts
• Comfortable engaging customers directly on payment matters in a professional, relationship-preserving way
• Proficiency with AR and collections tools; NetSuite or an equivalent ERP preferred
• Strong organisational skills; able to manage a high volume of accounts and aging buckets simultaneously
• Data-driven: comfortable with aging reports, collection metrics, and providing inputs to CECL analysis

Requirements

• Prior experience in a SaaS or subscription billing collections environment (Bonus)
• Familiarity with legal and commercial escalation paths for delinquent accounts (Bonus)

Benefits

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.