[Hiring] Collections Analyst @Medical Solutions, LLC

Role Description

A Collections Analyst is responsible for managing the timely recovery of outstanding invoices due. The Collector utilizes multiple tools, resources, and a high level of professional communication to effectively resolve and manage aging.

Responsibilities

• Make regular collection contact on all past due accounts.
• Identify and put to action the work an account needs to not exceed a reasonable past due.
• Collect at a rate that allows business to grow and sustain staffing on an account yet limit risk.
• If there is no response to 2 emails, calls should ensue.
• Work collection portfolio’s past due front to back on average every 10 to 14 days.
• Work accounts smallest to largest every 3 weeks to clean up isolated balance accounts.
• Process debits and credits while working an account holistically.
• Prioritize aging work: 60-90+ past due, with emphasis on 90+ and significant 30-day past due accounts.
• Initiate and orchestrate resolutions, implementing prevention of additional discrepancies when possible.
• Resend invoices as needed and verify all information is accurate.
• Commit to growing self-escalation skillset and being of help to others.

Communications

• Document affiliate, vendor, and facility correspondence within the system as a historical record.
• Communicate timely and professionally.
• Manage emails efficiently, ensuring responses are completed within 24 hours.

Behavioral Competencies

• Attitude & Effort: Be open to coaching-feedback and committed to learning.
• Customer Satisfaction: Provide prompt, quality service to both internal and external customers.
• Value team and give people the assumption of good intent.
• Time Management: Prioritize work tasks ensuring detail, organization, and efficiency.
• Display Mission & Values:
  • Own It: Be the difference maker, boldly and authentically.
  • Connect: Engage and collaborate openly and sincerely.
  • Wow: Impact and inspire, with levity and humanity.

Systems & Tools

• Utilize platforms and tools effectively and efficiently, documenting where and how expected.
• Work fluidly and proficiently within credit tools and financial resources such as DNBi, PS payment history, public record, and reporting sites.
• Demonstrate proficiency in utilizing computer systems/applications (i.e., MS Office, Remi, Notes, Internet, Excel).
• Perform other duties as assigned by the management team.

Qualifications

• High school education is required.
• Ability to make sound financial decisions.
• Ability to utilize a touch-tone telephone, designated computer programs, and peripheral computer equipment.
• Perform basic business math functions.
• Use Windows and MS Office applications proficiently.
• Ability to type at least 35 words per minute.
• Organize tasks and manage time, multi-tasking with a sense of urgency and efficiency.
• Function as a cohesive team member, engaging in open communication with all team members.

Preferences

• At least 1 year of collections experience, preferably B2B.

Pay Range

USD $24.04 - USD $28.85 /Hr.