[Hiring] Collections Administrator @Remote Raven

Role Description

We are looking for a detail-oriented and organized Collection Administrator to support the daily operations of our collections department within a community association management company. This role is responsible for managing payment plans, processing legal payments, preparing and releasing lien documentation, coordinating legal referrals, and maintaining clear communication with residents, attorneys, and site teams throughout the collections process.

The Collection Administrator works within a structured daily workflow and is expected to manage a high volume of correspondence and documentation accurately and on time. Strong attention to detail, consistent follow-through, and the ability to handle sensitive financial communications professionally are essential for success in this role.

Qualifications

• Prior experience in collections, accounts receivable, or a similar administrative role — community association management experience is a strong plus
• Strong attention to detail — lien documentation, legal referrals, and payment records must be accurate and complete every time
• Organized and able to manage a high volume of accounts, documents, and correspondence simultaneously
• Professional written and verbal communication skills — this role involves regular interaction with residents, attorneys, and site teams on sensitive financial matters
• Comfortable working within structured workflows and tracker-based processes
• Proficiency in general computer and data entry skills — experience with VMS or comparable property management software is a plus
• Reliable and self-directed in a remote work environment with the ability to meet daily and weekly deadlines consistently

Requirements

• Establish and manage payment plans through the payment plan inbox, ensuring all agreements are accurately documented and tracked
• Monitor the Payment Plan shared inbox and respond to incoming requests and correspondence within 24 business hours
• Maintain organized records of all active payment plans and monitor compliance
• Post received legal payments in VMS, coding each payment for deposit accurately
• Create and save proper backup documentation for each deposit in VMS
• Maintain organized and audit-ready payment records to support the collections and accounting teams
• Prepare lien documentation in accordance with established collection policies and the Lien Tracker
• Prepare approved liens for recording based on Lien Tracker — ensuring accuracy, completeness, and timely processing
• Correspond with residents regarding delinquent balances prior to lien processing, following the guidelines outlined in the Lien Tracker
• Prepare lien releases for accounts where balances have been satisfied — processing requests from Collection Specialists, title companies, and other parties as needed
• Prepare approved accounts for legal referral to attorney offices based on the Legal Tracker
• Ensure all required documentation is complete and organized before accounts are referred to legal counsel
• Correspond with attorneys regarding payments received and status of open accounts as needed
• Review all new email and voicemail correspondences daily and provide responses within 24 business hours
• Monitor the Payment Plan and company’s collections shared inboxes throughout the day
• Correspond with residents regarding delinquent account balances in a professional and compliant manner
• Correspond with site teams regarding delinquent accounts, providing relevant account information and status updates
• Correspond with attorneys and legal contacts as needed to support active legal accounts

Benefits

• This is a full time role
• Up to $6/hr
• 100% Remote