[Hiring] Collections & Accounts Receivable Specialist @Growrk

Role Description

We’re looking for a Collections & Accounts Receivable Specialist who takes real ownership of getting paid. You’ll run our collections process end to end, make sure every payment lands on the right invoice, and keep client accounts clean and reconciled. You’ll work directly with the AP teams of our clients — from fast-growing startups to large enterprises — and report to our Director of Finance.

This role is roughly half collections and half reconciliation. If you enjoy both chasing down a stubborn balance and solving a payment mystery, you’ll fit right in.

What you’ll do

• Own the overdue portfolio: review aging weekly, prioritize accounts, and reach out proactively by email and phone.
• Manage our reminder and escalation process, follow up on promised payment dates, and negotiate payment plans when needed.
• Apply incoming payments across ACH, wire, check, card, Bill.com, and Stripe, and request remittance details when payments arrive without references.
• Trace missing, misapplied, short, duplicate, and overpaid payments, and handle refunds.
• Prepare statements of account and reconcile them against client payment records, including multi-entity and multi-year histories.
• Correct invoices (void and rebill, credit notes, term or entity changes) and keep client billing data accurate.
• Complete vendor setup and bank-detail updates in client AP portals.
• Escalate disputes with clear summaries and recommendations, and keep client threads moving until they’re resolved.
• Report weekly on aging, collections progress, and at-risk accounts, and help document our AR processes.

Qualifications

• 1+ years of experience in collections, accounts receivable, or credit control, ideally in a B2B environment.
• A track record of reducing aged receivables.
• Confidence in direct collections conversations — firm, persistent, and professional.
• Hands-on experience with Stripe.
• Fluent written and spoken English.
• Strong reconciliation skills in Excel or Google Sheets and a sharp eye for detail.
• Comfort working with international clients, multiple time zones, and multi-currency payments.

Requirements

• Nice to have: QuickBooks Online.
• Experience with Bill.com and client AP portals such as Ramp, Oracle, or Coupa.
• Experience with payment plans or escalation to external collections.
• B2B SaaS or services background.

Benefits

• Monthly payment in USD
• 20 days of PTO
• Company Equipment
• Fixed Budget for expenses (healthcare, personal care or learning)

Location, Timezone & Work-schedule

• Location: Remote from Latin America
• Time Zone: PST/CST
• Type: Full time - Monday to Friday