[Hiring] Collection Specialist 1 @Hyland

Role Description

The Collection Specialist 1 is responsible for assisting with the timely collection of open accounts receivable. The position resolves customer issues by communicating with assigned customers. The Collection Specialist 1 works directly with sales, customer success, and billing to resolve collection issues in a timely manner.

• Follow-up with internal and external stakeholders including but not limited to escalating accounts with disputed balances independently.
• Assist in identifying and researching disputed items preventing or delaying payment while providing customers timely responses.
• Participate in customer meetings and collaborate with business partners to address customer issues.
• Assist in maintaining data integrity in all systems including but not limited to billing contacts and customer collection notes.
• Assist in updating team process documentation.

Qualifications

• High School diploma or equivalent.
• Experience with Business-to-Business collections or Accounts Receivable processes.
• Oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact.
• Organizational, multi-tasking, and time management skills.
• Collaboration skills applied successfully within team.
• Microsoft Excel skills.
• Interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department.
• Critical thinking and problem solving skills.
• Ability to work well under pressure with a high degree of energy and a customer service-oriented attitude.
• Basic ability to present updates to internal and external stakeholders as needed.
• Able to thrive in a fast-paced, deadline-driven environment.
• Attention to detail.
• Demonstrated ability to influence, motivate, and mobilize team members and business partners.
• Ability to work independently and in a team environment.
• Knowledge of Microsoft Operating systems and products.
• Up to 0% travel time required.
• Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job.

Requirements

• High School diploma or equivalent.
• Experience with Business-to-Business collections or Accounts Receivable processes.
• Oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact.
• Organizational, multi-tasking, and time management skills.
• Collaboration skills applied successfully within team.
• Microsoft Excel skills.
• Interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department.
• Critical thinking and problem solving skills.
• Ability to work well under pressure with a high degree of energy and a customer service-oriented attitude.
• Basic ability to present updates to internal and external stakeholders as needed.
• Able to thrive in a fast-paced, deadline-driven environment.
• Attention to detail.
• Demonstrated ability to influence, motivate, and mobilize team members and business partners.
• Ability to work independently and in a team environment.
• Knowledge of Microsoft Operating systems and products.
• Up to 0% travel time required.
• Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job.