[Hiring] Claims Relationship Manager @LegalAndGeneral

Role Description

We’re looking for an experienced and relationship‑focused Claims Relationship Manager to join our Group Protection Claims team. Offering a salary of up to £56,000 depending on experience. In this role, you’ll manage a portfolio of key accounts, delivering a proactive and high‑quality claims service while building strong relationships with clients, advisers and stakeholders. This is a great opportunity to combine your technical claims expertise with relationship management, influencing outcomes and making a real impact on customer experience.

• Managing and assessing Group Protection claims within a defined portfolio, making fair and balanced decisions on liability
• Building and maintaining strong relationships with IFAs, employers and external partners
• Delivering a high-quality account management service across pre and post-sale activity
• Collaborating with internal teams to provide insight and performance data on schemes
• Supporting sales and retention activity through presentations and stakeholder engagement
• Authorising claim payments, medical evidence and rehabilitation support within agreed authority levels
• Identifying opportunities to improve processes, service delivery and customer outcomes
• Mentoring and supporting colleagues to develop capability across the team

Qualifications

• Strong experience in claims assessment, ideally within Group Protection
• Excellent relationship management and stakeholder engagement skills
• Ability to make sound, balanced decisions using analytical thinking
• Strong communication skills, both written and verbal
• Good understanding of regulatory and legislative requirements
• Experience using insight and data to inform decisions and improve performance
• Proactive and customer-focused approach to delivering outcomes
• Interest in developing further technical expertise within claims and protection products

Benefits

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are many discounts we offer – both for our own products and at a range of high street stores and online
• We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience