[Hiring] Claims Analyst @Voya Financial

Role Description

As a Claims Analyst supporting the Voya Leave Management (VLM) department, you will guide claimants through their integrated process of leave with empathy and clarity. Your primary focus will be on Short Term Disability, Family Medical Leave (FMLA) and other paid leaves. You will ensure a high standard of service while maintaining compliance with all regulatory requirements.

The Contributions You’ll Make

• Analyze and determine claim payments in an accurate and timely manner
• Make claim decisions on non-complex disability claims
• Communicate clearly and professionally via phone and email
• Build and maintain strong relationships with internal and external stakeholders
• Participate in team-based problem-solving and continuous improvement initiatives
• Manage assigned work queues within defined service level agreements (SLAs)
• Support additional projects and responsibilities as needed

Qualifications

• 1 year of experience in FMLA or unpaid leave claims management
• 2 years of experience in short-term disability or paid leave claims management
• Strong decision-making and critical thinking skills
• Medical/vocational management experience
• Excellent customer service and interpersonal abilities
• Proficiency in Microsoft Office 365, including Outlook
• Exceptional written and verbal communication skills
• High attention to detail and accuracy
• Ability to prioritize tasks and manage time effectively in a fast-paced environment
• Collaborative mindset with the ability to work cross-functionally

Preferred Knowledge & Experience

• Bachelor’s degree

Compensation Pay Disclosure

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed:

• $50,200 - $62,750 USD

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day
• Paid volunteer time — 40 hours per calendar year

Critical Skills

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations
• Critical Thinking: Thoughtful process of analyzing data and problem solving to reach a well-reasoned solution
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals
• Business Acumen: Appreciation and understanding of the financial services industry to make sound business decisions
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.